Customer Service Representative

Clayton Homes (New); Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home finance company in Knoxville, TN is seeking a Customer Service Representative responsible for answering calls about loans and insurance claims. The ideal candidate should exhibit effective communication, time management, and a positive attitude while providing excellent service to customers. This full-time position encourages growth and is part of a diverse team.

Qualifications

• Demonstrated ability to communicate effectively both orally and in writing.
• Ability to manage time effectively.
• Willingness to follow up with customers to resolve issues.

Responsibilities

• Answer incoming calls regarding customer loans and insurance claims.
• Process insurance claims and lien releases.
• Respond to customer and third-party requests.

Skills

Effective communication

Time management

Teamwork

Customer service orientation

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: Knoxville, TNtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR119355Level 4Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance claims, lien releases and more.Must have demonstrated ability to communicate effectively both in oral and written communications especially over email, manage time effectively, work with a team, and follow up with customers to resolve issues. Candidates should have a positive attitude and willingness to provide great service to customers and fellow 21st Team Members.Business Unit -21st Mortgagelocations: Knoxville, TNtime type: Full timeposted on: Posted 30+ Days Ago21st Mortgage has been the largest employer of graduates from the University of Tennessee, Maryville College and East Tennessee State University, since 2006. We have had a consistent record of operating profitably since opening, including the challenging recession years from 2008 - 2011.In December 2003, Clayton Homes acquired 21st Mortgage. 21st Mortgage has become the nation’s largest manufactured home lender originating more than $1.3billion of loans for new and previously owned homes. The company owns and services more than 214,000 mortgages with a value exceeding $12 billion.Since its beginning, 21st Mortgage has been a market leader in providing innovative loan programs for affordable housing. It offers a variety of finance programs for homebuyers interested in purchasing a manufactured home.We encourage professional growth from entry level to more experienced positions. We're actively recruiting individuals who are dependable, positive, and eager to learn. As a member of our team, we will equip you for success, while providing excellent benefits.*21st Mortgage is committed to a diverse and inclusive workplace. 21st Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.*