Customer Service Representative

Soni; Kenilworth (NJ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Soni, partnering with a client near Kenilworth, NJ, is seeking a Customer Service Representative to support top customers with accuracy and urgency. You will handle quotes, order details, product questions, and day-to-day communication with sales, engineering, operations, and other internal teams.

The role requires a strong phone presence, excellent communication, and the ability to manage multiple requests while maintaining a high level of professionalism.

Qualifications

• 2+ years in account management or high-level customer service.
• Strong phone presence and clear communication.
• Organized, detail-oriented; comfortable managing multiple requests.
• Problem-solving ability with a customer-first mindset.
• Professionalism, integrity, and confidentiality.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Support a set of key customers with timely, professional service.
• Handle inquiries, quotes, order updates, and product questions across phone and email.
• Process quotes, orders, cancellations, shipment changes, and tracking requests in our systems.
• Resolve issues quickly and keep customers informed throughout the order cycle.
• Coordinate with sales, accounting, warehouse, and other teams to keep orders moving.
• Meet daily KPIs including quote turnaround, transaction volume, and on-time delivery.
• Document complaints and errors per Quality System requirements.
• Build product knowledge and participate in ongoing training.

Skills

Customer service

Phone presence

Multi-tasking

Problem-solving

MS Office

Tools

SAP

Oracle

NetSuite

Job description

Soni is partnering with a client near Kenilworth, NJ, on the search for a Customer Service Representative.

This individual will be responsible for supporting top customers with accuracy, urgency, and a strong service mindset. This role handles quotes, order details, product questions, and day?to?day communication while partnering closely with sales, engineering, operations, and other internal teams. If you’re organized, confident on the phone, and comfortable managing a steady flow of customer requests, this is a great fit.

What You’ll Do:

• Support a set of key customers with timely, professional service
• Handle inquiries, quotes, order updates, and product questions across phone and email
• Process quotes, orders, cancellations, shipment changes, and tracking requests in our systems
• Resolve issues quickly and keep customers informed throughout the order cycle
• Coordinate with sales, accounting, warehouse, and other teams to keep orders moving
• Meet daily KPIs including quote turnaround, transaction volume, and on-time delivery
• Document complaints and errors per Quality System requirements
• Build product knowledge and participate in ongoing training

What You Bring:

• 2+ years in account management or high-level customer service
• Strong phone presence and clear communication skills
• SAP, Oracle, NetSuite preferred
• Organized, detail-oriented, and comfortable managing multiple requests
• Problem-solving ability and a customer?first mindset
• Professionalism, integrity, and confidentiality
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Compensation: $55,000 - $60,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.