Customer Service Representative

Workstream; New Hampshire; On-site; USD 36,000 - 48,000; Full time

Job summary

NVA Pet Resorts in Hooksett, NH, is seeking a Full-Time Pet Host (Customer Service Representative). You will run the front desk to create exceptional experiences for pet parents and their furry family members, handling check-ins/outs, reservations, and payments with a friendly, professional demeanor.

As the first and last impression of our resort, you will greet clients and pets, balance transactions, verify vaccination records, upsell services, and keep the lobby safe and welcoming while

Qualifications

• Experience in front desk/customer-facing roles preferred.
• Ability to manage multiple tasks in a busy environment.
• Strong communication and problem-solving skills.

Responsibilities

• Greet clients, pets and vendors warmly.
• Manage check-ins and check-outs for guests.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommend services and activity packages to meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Assist team as needed in a fast-paced setting.

Skills

Customer service

Communication

Multitasking

POS systems

Tools

Phone systems

Computer systems

Job description

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You'll Do

As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You'll also jump in to help the team when needed - which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We're Looking For

We're seeking someone who is:

• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day - we'll love to meet you.

208 Londonderry Turnpike, Hooksett, NH 03106, USA