Customer Service Representative

Riverside Transport; Kansas City (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Riverside Transport in Kansas City, KS seeks a Customer Service/Dispatch Specialist to support drivers and customers by phone and email, ensuring timely responses and accurate order processing.

You will check orders, set appointments, update the TMW system, coordinate with Fleet Managers, and handle load changes, damaged freight, and safety coordination as needed. Strong communication and teamwork are required.

Qualifications

• High school diploma or GED.
• Six months to one year related experience and/or training.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Communicate by phone and email to ensure timely and effective response.
• Check order entries for accuracy and update orders with rates.
• Make appointments as loads are tendered and update system records.
• Notify customer locations of upcoming deliveries.
• Manage damaged freight issues in coordination with Safety/HR and the customer.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Tools

TMW

Job description

SummaryInterviews customers and records interview information into computer for customer service by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers.Check order entries for accuracy and update orders with rates.Make appointments as loads are tendered.Update TMW with appointment informationSet up best passes, pre-passes, and satellite radios when drivers get info on new trucks assigned.Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.Notify customer locations of upcoming deliveries.Manage damaged freight issues in coordination with Safety/HR and the customer.Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.***Disclaimer*** This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or GED; six months to one year related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.