Customer Service Representative

MetroPark Warehouses; Kansas City (KS); On-site; USD 25,000 - 28,000; Full time

Job summary

METRO PARK WAREHOUSES, LLC in Kansas City, KS is seeking a detail-oriented Customer Service Representative to serve as the main liaison between customers and the warehouse team. You will ensure accurate order processing, coordinate inventory, and provide excellent service.

Responsibilities include processing sales orders, handling returns, updating customers on status, and collaborating with Sales, Inventory Control, and Shipping to resolve issues.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Prior experience in customer service or warehouse environment preferred.
• Familiarity with inventory systems and warehouse operations.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
• Process sales orders, returns, and exchanges accurately in the system.
• Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders.
• Track and update customers on order status, delays, or issues.
• Resolve customer complaints, discrepancies, and order issues promptly and effectively.
• Maintain accurate customer records and documentation.
• Communicate effectively with internal departments such as Sales, Inventory Control, and Shipping.
• Monitor inventory levels and alert management of low stock or discrepancies.
• Assist with preparing shipping documents, invoices, and labels as needed.
• Maintain a clean and organized work area in accordance with safety standards.

Skills

Customer service

Warehouse environment

MS Office

Order management systems

Communication

Problem-solving

Multitasking

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

MS Office

Order management systems

Job description

METRO PARK WAREHOUSES, LLC

We are seeking a detail-oriented and reliable Customer Service Representative to support our warehouse operations. The ideal candidate will serve as the main point of contact between our customers and the warehouse team, ensuring accurate and timely order processing, inventory coordination, and excellent customer service.

Pay: $18 - $20 per hour

Duties and Responsibilities:

• Must be able to work under moderate supervision in an informal team-oriented atmosphere that is frequently fast-paced and high pressure
• Ability to move files in boxes weighing up to 25lbs for filing purposes
• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
• Process sales orders, returns, and exchanges accurately in the system.
• Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders
• Track and update customers on order status, delays, or issues.
• Resolve customer complaints, discrepancies, and order issues promptly and effectively.
• Maintain accurate customer records and documentation.
• Communicate effectively with internal departments such as Sales, Inventory Control, and Shipping.
• Monitor inventory levels and alert management of low stock or discrepancies.
• Assist with preparing shipping documents, invoices, and labels as needed.
• Maintain a clean and organized work area in accordance with safety standards

Skills and Qualifications:

• High school diploma or GED required; associate degree preferred.
• Prior experience in customer service or a warehouse environment preferred.
• Familiarity with inventory systems and warehouse operations.
• Strong computer skills, including MS Office and order management systems.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and high level of accuracy.

Location: Kansas City, KS

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.