Customer Service Representative

Giltner Transportation; Jerome (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Flexible Spending Account

Job summary

Giltner Transportation in Jerome, Idaho seeks a Customer Service Representative to handle phones, emails, scheduling deliveries, and rate quotes, ensuring accurate bills of lading and shipment status.

You will maintain open communications, work with others in high-pressure environments, and use Microsoft Office to prepare reports; the company offers medical/dental/vision, 401(k), PTO, and growth opportunities.

Qualifications

• Exceptional customer service skills.
• Strong written and oral communication skills.
• Ability to work in a team environment in high-pressure situations.
• Multitasking.
• Problem-solving skills.
• Computer experience.
• Experience in the Trucking and, or Logistics Industry preferred.

Responsibilities

• Answer phones.
• Respond to customer emails, schedule delivery appointments, give rate quotes, check shipment status, assist with bill of lading completion.
• Respond to customer issues.
• Handle inquiries from associates by reply emails, and complete reports.
• Perform computer functions using Microsoft Office to complete reports, spreadsheets, emails, memos, look up information, etc.
• Communicate well through multiple channels: phone, email, face-to-face, etc.
• Create, maintain and enter information into databases using company/internal freight monitoring systems.
• Complete forms and reports in accordance with company procedures.
• Maintain open and concise communications to ensure a satisfactory customer service experience.

Skills

Customer service

Communication skills

Teamwork under pressure

Multitasking

Problem solving

Computer proficiency

Logistics experience

Tools

Microsoft Office

Job description

Job Position: Customer Service Representative

Location: Jerome, Idaho
Employment Type: Full-time
Benefits: Benefits include medical, dental, vision, paid time off, and a 401k

Customer Service Representative

Job Description:

Customer Service Representative Responsibilities

• Answer phones
• Perform general customer service by responding to emails, scheduling delivery appointments, giving rate quotes, status of shipments, helping customers correctly fill out bills of lading.
• Respond to customer issues.
• Handle inquiries from associates of Giltner by responding to emails, completing reports, etc.
• Perform computer functions using Microsoft Office to complete reports, spreadsheets, emails, memos, look up information, etc.
• Must communicate well through many forms such as phone, email, face to face, etc.
• Creates, maintains and enters information into databases using company/internal freight monitoring system(s).
• Complete forms and reports in accordance with company procedures.
• Responsible for maintaining open and concise communications to ensure a satisfactory customer service experience.

Customer Service Representative Qualifications

• Exceptional customer service skills
• Strong written and oral communication skills are essential
• Ability to work in a team environment in high-pressure situations
• Multitasking
• Problem-solving skills
• Computer experience
• Experience in the Trucking and, or Logistics Industry preferred.

What We Offer

• Opportunity for Professional & Personal Growth
• Medical, Dental, and Vision Insurance
• 401K
• Flexible Spending Account
• PTO

Who We Are

At Giltner Transportation, we move freight safely while treating every load as an opportunity to
demonstrate our high quality, dependable service. Our company prides itself on consistently providing
service that exceeds 98% on-time throughout the country. Giltner operates 200+ state-of-the-art tractors
and trailers of which we can track location and temperature of every load via satellite. Our people,
technologies, and business practices are among the best in the trucking industry and we strive to give our
customers a simple and reliable shipping solution.
Giltner Transportation - The Better Move.
*Pre-employment reference checks, background check, and drug screen are required for all positions
within Giltner.