CUST SVC REP

Harvest Food Group LLC; East Chicago (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Harvest Food Group LLC is seeking a Customer Service Representative to manage the full order lifecycle in a fast-paced manufacturing environment. You will ensure accurate order processing, proactive communication, and on-time fulfillment.

The role requires 3+ years in order management or related fields, ERP experience (Plex/EDI preferred), and strong Excel skills. You will collaborate with Sales, Production, and Logistics to resolve issues and maintain customer relationships.

Qualifications

• 3+ years in order management, customer operations, supply chain, logistics, or manufacturing environments.
• Experience with ERP systems; Plex and EDI experience preferred.
• Strong organizational, communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Excel and operational reporting tools.
• Solid understanding of supply chain, inventory management, and fulfillment processes.

Responsibilities

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with accuracy and responsiveness.
• Review and validate orders, pricing, freight terms, status updates and issue resolution.
• Proactively identify and resolve fulfillment risks to protect delivery performance.
• Monitor and prioritize open orders daily to align with production capacity.
• Serve as the primary point of contact for order inquiries and status updates.
• Build strong customer relationships through responsive communication and operational excellence.
• Coordinate cross-functionally with Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping and Warehouse teams.
• Support OTIF delivery performance through proactive order monitoring and escalation.

Skills

Order management

Organizational skills

Communication

Cross-functional collaboration

Problem solving

Attention to detail

Excel reporting

Tools

Plex ERP

EDI

Job description

Job Summary

The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Essential Duties & Responsibilities

• The following are essential job duties. Additional responsibilities may be assigned based on business needs.
• Regular, reliable, and punctual attendance is required to effectively perform the responsibilities of this role.

Key Responsibilities

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
• Build and maintain strong customer relationships through responsive communication and operational excellence.

Cross-Functional Coordination

• Serve as a central point of coordination between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.
• Drive alignment, communication and execution across departments to ensure customer commitments are achieved accurately and on schedule.
• Partner with internal stakeholders to resolve supply constraints, scheduling conflicts, inventory shortages, and shipment issues with urgency and professionalism.
• Monitor inventory levels and customer demand trends to support proactive fulfillment planning.
• Coordinate shipment readiness and carrier pickups to meet customer delivery schedules and operational priorities.

Customer Experience & Problem Resolution

• Deliver a high level of customer service through timely communication, responsiveness, and professional issue resolution.
• Investigate and resolve order discrepancies, shipment delays, damages, returns, and customer concerns efficiently and thoroughly.
• Build credibility and trust with internal and external customers by demonstrating ownership, reliability, and consistent follow-through.
• Identify opportunities to improve processes, increase efficiency, reduce errors, and strengthen customer satisfaction.
• Contribute to a culture of accountability, continuous improvement, and operational excellence.
• Support OTIF delivery performance through proactive order monitoring, issue escalation, and cross-functional coordination.

Qualifications

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
• Experience working within ERP systems required; Plex and EDI experience strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Highly detail-oriented with strong follow-through and a sense of urgency.
• Proficiency in Microsoft Excel and operational reporting tools preferred.
• Solid understanding of supply chain, inventory management, and fulfillment processes.

The Successful Candidate Will Demonstrate

• Strong ownership mentality and accountability
• Ability to perform under pressure with consistency and accuracy
• Proactive communication and problem-solving skills
• Operational agility and adaptability
• Customer first mindset balanced with business priorities
• Professionalism, responsiveness, and execution focus
• Strong analytical and critical thinking abilities
• Ability to collaborate effectively within a cross-functional team environment

Why Join Us?

• Play a key role in the launch of a next-generation facility
• Work with a collaborative and innovative-driven team
• Help deliver high-quality, safe, and delicious food products to consumers
• Contribute to the future of food manufacturing through automation and sustainability
• Comprehensive Benefits Package including: Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.