Customer Service Representative

Radiant Strategies Corporation; Jacksonville (FL); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Profit sharing

Training & development

Advancement opportunities

Résumé du poste

Radiant Strategies Corporation is seeking a Customer Service Representative based in Jacksonville, FL. You will be the friendly voice connecting clients to exceptional service across phone, email, and chat channels.

duties include resolving inquiries, maintaining records, collaborating with the team, and educating customers about products while staying current on industry trends. This role offers development opportunities within a supportive environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent verbal and written communication.
• Strong problem-solving and customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems.
• Strong attention to detail and organizational skills.
• Positive attitude and willingness to grow with the company.

Responsabilités

• Provide top-notch customer service via phone, email, and chat.
• Resolve inquiries and issues, ensuring a positive experience.
• Maintain accurate records of interactions and transactions.
• Collaborate with team to improve service delivery.
• Educate customers about products and services.
• Assist in developing customer service policies and procedures.
• Identify and escalate complex issues to appropriate departments.
• Stay updated on product knowledge and industry trends.

Connaissances

Customer service

Verbal communication

Written communication

Problem solving

Multi-tasking

CRM software

Attention to detail

Positive attitude

Formation

High school diploma

Customer service training

Outils

CRM software

Customer service software

Description du poste

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Profit sharing
• Training & development

About the Role:

Join Radiant Strategies Corporation as a Customer Service Representative and be the friendly voice that connects our clients to exceptional service! Based in Jacksonville, FL, we pride ourselves on delivering outstanding support and solutions to our customers.

Responsibilities:

• Provide top-notch customer service through various channels including phone, email, and chat.
• Resolve customer inquiries and issues efficiently, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and improve processes.
• Educate customers about our products and services to maximize their satisfaction.
• Assist in the development of customer service policies and procedures.
• Identify and escalation complex issues to the appropriate departments.
• Stay updated on product knowledge and industry trends to provide informed support.

Requirements:

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service role
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with CRM systems and customer service software.
• Strong attention to detail and organizational skills.
• Positive attitude and a willingness to learn and grow with the company.

About Us:

Radiant Strategies Corporation has been a leader in customer service solutions for over a decade. Our commitment to excellence has earned us a loyal customer base and a reputation for innovation. Employees love working here for our supportive culture and opportunities for professional growth.