Customer Service Representative

Gilder Search Group; Jacksonville (FL); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health care

401(k) savings plans

Job summary

Canon Recruiting is seeking a Customer Service Representative for a multi-location role. The position focuses on first-contact resolution for high-value banking clients via phone and email, with emphasis on accurate analysis and timely responses.

Ideal candidates have 2–4 years in banking/financial services, solid computer skills and the ability to navigate multiple systems. Hybrid work after training across College Park GA, Jacksonville FL, and Plano TX.

Qualifications

• 2–4 years of experience in the Banking/Financial industry.
• Experience working in a call center.
• Strong written and verbal communication; ability to navigate multiple bank systems.
• Ability to analyze and resolve customer inquiries.

Responsibilities

• First point of contact for inquiries from high revenue clients via phone.
• Read, analyze and respond to requests; provide resolution.
• Interact with internal partners and clients to enhance client delight.
• Utilize bank systems to support client requests.

Skills

Banking experience

Call center

Customer service

Communication

Computer skills

Multi-system navigation

Job description

POSITION: Customer Service Representative

ASSIGNMENT: 11/23/2026-11/22/2027 (potential for extension)LOCATION: College Park, GA | Jacksonville, FL | Plano, TX (Hybrid after training)SCHEDULE: 10:30am – 7:00pm ET (Training will mirror the trainers schedule, 8am – 430pm ET)PAY RANGE: $18.51/HR, paid weekly(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

Job Overview:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Looking for candidates that have strong inbound CSR. Must have strong computer skills, will need to be able to toggle through screens and systems quickly.

Job Description:
First point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Desired skills:
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.


Required skills:
Experience working with customers.
Experience handling difficult situations with customers.
Intermediate proficiency in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills.
Ability to navigate multiple computer systems while interacting with the customer.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records.Our range of benefits may include health care and 401(k) savings plans.For individuals with disabilities who would like to request an accommodation, please email [e-mail]

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team [e-mail]