Customer Communications Administrator III

Canon USA; Itasca (IL); Hybrid; USD 44,000 - 64,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Swag

Job summary

Canon USA in Itasca, IL seeks a customer-focused dispatch support professional to assist Field Service Managers. You will balance workloads, respond to inquiries, and ensure timely ETA updates for high-value customers, while handling escalations and complex Oracle reports.

The role requires 4–6 years of related experience, a HS Diploma or GED, and a preference for a Bachelor's degree. This hybrid position includes a competitive compensation package and perks.

Qualifications

• HS Diploma, GED, or equivalent with 4–6 years related experience.
• Bachelor's degree preferred; Business Administration or related field preferred.
• Call center or dispatch knowledge preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office; detail-oriented and able to multitask.
• May guide less experienced employees; occasional shift changes.

Responsibilities

• Provides outstanding service to customers calling the dispatch team.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Balances workloads to meet customer service SLAs; updates ETA as needed.
• Coaches peers to improve response times and deliver exceptional customer experiences.
• Provides back-up phone support as needed.
• Responsible for working complex Oracle reports.
• Schedules installs and de-installs.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

MS Office

Education

HS Diploma/GED

Bachelor's degree preferred

Tools

MS Office

Job description

Supports Field Service Managers with administrative functions. Ensures balanced workloads between technicians and delivers excellent customer response times by handling multiple data points, researching issues, and making quick decisions in the best interests of the company. Effectively handles sensitive and/or specialized responsibilities. Ensures Oracle Install Base accuracy, handles requests via live call, Email, and fax along with high value customers.
Your Impact

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
• Balances workloads to meet customer service Level agreements. Contacts customers with updated estimated time of arrivals as needed.
• Responsible for the successful completion of complex transactions associated with high value customers.
• Coaches peers to improve response times and deliver exceptional customer experiences.
• Provides back-up phone support as needed.
• Responsible for working complex Oracle reports.
• Schedules installs and de-installs.

About You: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Bachelor's degree preferred. Business Administration or related field preferred.
• Experience in related field required. Prior call center or dispatch knowledge preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• May provide guidance to less experience employees.
• May occasionally work a different shift due to business needs.

In accordance with applicable law, we are providing the anticipated base salary for this role: $21.20 - $31.74 hourly.Company OverviewAbout our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We OfferYou’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensationWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .Workstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting Tags#PM-19