Customer Service Representative

Select Mgmt; Jackson (MS); Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Benefits after 91 days

Paid holidays

Paid vacation

On-the-job training

Rotating Saturdays

No Sundays

Zusammenfassung

LoanMax Title Loans is seeking a Customer Service Representative in Jackson, MS to be the first contact for borrowers and customers. You will answer inquiries, evaluate loan eligibility, and manage accounts while delivering professional, timely support.

The role requires strong communication, attention to detail, dependability, and a positive attitude. Full-time with a Monday–Friday schedule and rotating Saturday shifts, no Sunday work, with benefits after 91 days.

Qualifikationen

• High school diploma or equivalent is required.
• Prior customer service experience is preferred but not required; training provided.
• Basic computer skills and data entry experience.
• Clear communication skills and professional writing are essential.
• Ability to stay organized in a fast-paced environment.

Aufgaben

• Answer customer inquiries about loan products and services.
• Evaluate vehicle eligibility and explain loan terms to customers.
• Manage customer accounts, track loan status, and process payments.
• Maintain daily communication via phone, email, and in person; provide updates and courteous follow-up.
• Deliver timely, accurate, and friendly customer service and support.
• Enter data and update customer records in the system.
• File and maintain documentation for loans and payments.
• Process loan applications and assist in approval steps.
• Sort and distribute mail and packages; manage office supplies for daily operations.

Kenntnisse

Communication

Positive attitude

Attention to detail

Dependability

Honesty

Ausbildung

High School diploma or equivalent

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

LM1152 Jackson, MS, US

Salary Range: $16.00 To $16.00 Hourly

Job Title: Customer Service Representative

About Us

LoanMax Title Loans is a leading provider of title loan services in the U.S., operating nearly 1,000 stores across more than 20 states. Since our founding in 1990, we’ve built a reputation for offering fast, hassle-free loans with transparent terms and the lowest rates in the industry. Our success is fueled by our dedication to excellent customer service, integrity, and respect for the communities we serve. We're looking for motivated individuals who want to be part of a dynamic team that makes a difference every day!

Hours of Operation

Full-Time Positions

Monday – Friday: 10:00 AM – 6:00 PM

Saturday: 9:00 AM – 2:00 PM (rotating schedule)

Closed Sundays

What We Offer

At LoanMax Title Loans, we don’t just offer jobs; we offer career opportunities where your growth and success matter. When you join our team, you'll enjoy:

• Competitive Pay & Benefits: Enjoy a competitive salary and comprehensive benefits package.
• Health, Dental, & Vision Insurance: Coverage available on the 91st day of employment, so you can take care of your health and well-being.
• Voluntary Benefits: Additional benefits options available, including life insurance, disability, and more, effective after 91 days.
• 6 Paid Holidays: Celebrate the season with paid holidays to take time for yourself and your loved ones.
• Paid Vacations: Take advantage of paid time off to maintain a healthy work-life balance.
• Paid On-the-Job Training: We provide all the training you need to succeed in your role.
• Work-Life Balance: Full-time positions with a rotating Saturday schedule. And best of all, you’ll never work on Sundays!
• Career Growth: With nearly 1,000 stores across the country, there are plenty of opportunities to grow within the company.
• Team Atmosphere: Work with a supportive team that values honesty, integrity, and a commitment to exceptional customer service.

Job Description

As a Customer Service Representative atNorthwest Title Loans, you will be the first point of contact for both potential borrowers and current customers. Your responsibilities will include:

• Answering customer inquiries about loan products and services.
• Evaluating vehicles for loan eligibility and explaining terms to customers.
• Managing customer accounts, tracking loan status, and processing payments.
• Maintaining daily communication with customers via phone, email, and in-person, providing updates, making courtesy calls, and addressing customer concerns.
• Providing excellent customer service by delivering timely, accurate, and friendly support.
• Data entry and updating customer accounts in our system.
• Filing and maintaining accurate documentation for loans and payments.
• Processing loan applications and assisting in the approval process.
• Sorting and distributing office mail, packages, and customer correspondences.
• Managing and organizing office supplies to ensure smooth daily operations.
• Assisting with other administrative tasks as needed to support the office team.

What We’re Looking For

• Excellent Communication Skills: You’ll need to communicate clearly and professionally, both over the phone and in writing.
• Great Attitude: A positive, can-do attitude that shines through with every customer interaction.
• Attention to Detail: Ensuring all customer data is accurate and up-to-date.
• Dependability: You’ll be part of a team that values trustworthiness and reliability.
• Motivated & Honest: We’re looking for people who want to build a career, not just a job.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Prior customer service experience is preferred, but not required. We’ll provide the training you need to succeed!
• Computer Skills: Basic computer skills and experience with data entry are a must.
• Organizational Skills: Ability to manage multiple tasks efficiently and stay organized in a fast-paced environment.
• Why Choose LoanMax Title Loans? We are not just looking for employees; we’re looking for individuals who want to make a meaningful impact in their community. If you’re someone who takes pride in delivering excellent service and enjoys working in a fast-paced, rewarding environment, we want to meet you!
• Join us at LoanMax Title Loans and be part of a company that cares about your career, your growth, and your success.