Customer Service Representative

Independence Home Loans LLC; Irvine (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Leads provided

Training

CRM access

Ongoing coaching

Team environment

Clear path to Loan Officer

Job summary

WizeHire, Inc in California is recruiting for an In-Office Mortgage Sales Representative – Loan Officer Career Track. This role focuses on learning sales on the phone, generating opportunities, and supporting Loan Officers. No mortgage experience or degree required; strong drive and coachability are valued, with a clear path to licensing and advancement within the mortgage business.

Qualifications

• No mortgage experience required.
• Must be hungry, competitive, coachable and willing to work.
• Excellent communication over the phone and with leads.

Responsibilities

• Call new leads and existing leads.
• Re-engage previously interested prospects.
• Follow up with prospects who stopped responding.
• Have real conversations with homeowners.
• Ask the right questions to identify opportunities.
• Qualify prospects based on our sales process.
• Transfer qualified prospects to Loan Officers.
• Keep activity and follow-up organized in our CRM.
• Take coaching and improve daily.

Skills

Sales experience

Phone skills

Competitive

Coachable

Energetic

Resilient

Goal-oriented

Hardworking

Tools

CRM

Job description

In-Office Mortgage Sales Representative – Loan Officer Career Track

This is not a traditional call center job. It’s the first step toward becoming a Loan Officer.

We’re looking for someone who wants to learn sales, build real skills, make serious money, and earn their way into a career in mortgage lending.

You don’t need mortgage experience. You don’t need a college degree. You don’t need to know everything about loans.

You do need to be hungry, competitive, coachable, confident on the phone, and willing to put in the work.

What You’ll Do

You’ll be on the phone for the majority of your day working with mortgage leads.

Your job is simple:

• Call new leads and existing leads
• Re-engage people who previously showed interest
• Follow up with prospects who stopped responding
• Have real conversations with homeowners
• Ask the right questions and identify qualified opportunities
• Qualify prospects based on our sales process
• Transfer qualified prospects to one of our Loan Officers
• Keep your activity and follow-up organized in our CRM
• Take coaching, improve your approach, and get better every day

You are not responsible for closing the loan or collecting loan documents.

Your job is to create opportunities for our Loan Officers.

What We’re Looking For

We’re looking for someone who can communicate confidently with people they’ve never met and isn't afraid to pick up the phone.

Sales experience is preferred, but it doesn't have to be mortgage sales. Experience in areas like:

• Inside sales
• Retail sales
• Automotive sales
• Recruiting
• Insurance
• Real estate
• Appointment setting
• Customer service with a strong sales component
• Cold calling or high-volume phone sales

…can all translate well to this position.

Mortgage experience is a plus, not a requirement.

More important than your resume is your mindset.

You should be:

• Competitive – You want to win.
• Driven – You don't need someone standing over you every minute.
• Coachable – You can take feedback without getting defensive.
• Energetic – You bring personality and confidence to conversations.
• Resilient – Hearing “no” doesn't ruin your day.
• Hardworking – You understand that results come from consistent effort.
• Goal-oriented – You want to improve your income and your position.
• Patient – You're willing to work now for a much bigger opportunity later.

Who Should NOT Apply

This position is probably not for you if:

• You want an easy job.
• You hate being on the phone.
• You make excuses when things don't go your way.
• You blame other people when you don't get results.
• You need constant supervision to stay productive.
• You aren't comfortable being held accountable.
• You expect success before you've put in the work.
• You're looking for a job where you can do the minimum and collect a paycheck.

The people who succeed here are the people who are willing to put in the real work required to win.

We don't believe in excuses or shortcuts.

Why This Position Exists

We're building a sales organization where someone can start at the front end, learn the business, get licensed, and eventually become a highly productive Loan Officer.

The career path looks like:

Mortgage Sales Representative → NMLS Licensing & Mortgage Training → Loan Officer → High-Producing Loan Officer

If you perform, learn the business, and prove that you can handle more responsibility, there is a clear opportunity to move up.

What We Give You

You don't have to figure this out on your own.

We'll provide:

• Leads
• Training
• Sales systems
• Scripts and call flows
• CRM and technology
• Mortgage product training
• Ongoing coaching
• Call reviews
• Performance feedback
• A competitive team environment
• A clear path toward becoming a Loan Officer

We'll give you the leads, training, systems, and coaching. You bring the work ethic and the ability to sell.

Our Culture

We're serious about winning, but we're not trying to create some fake “Wolf of Wall Street” environment.

We're a team that gets along, pushes each other, talks a little trash, celebrates wins, and wants to make a great living.

We use a leaderboard. We recognize people who perform. We publicly celebrate wins. We coach people who need improvement.

And we're big on accountability.

Being on time matters. Showing up matters. Effort matters. Preparation matters. Getting better matters.

Nobody expects you to be perfect.

We do expect you to work, learn, compete, and improve.

The Opportunity

If you're looking for a place to hide, this isn't it.

If you're looking for a place to develop sales skills, learn the mortgage business, compete with a strong team, and earn your way into a bigger opportunity, this could be exactly what you're looking for.

You don't need to know everything about mortgages.

You need confidence.

You need work ethic.

You need the ability to communicate.

And you need the willingness to keep going when the results don't come immediately.

Come in, put in the work, learn the business, and earn your next opportunity.