Customer Service Representative

Bandai Namco Toys and Collectibles America; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Bandai Namco Toys and Collectibles America in Irvine, CA seeks a Customer Service Representative to coordinate with warehouse and sales, assist customers with replacements and inquiries about products and orders. You will support daily sales relationships and maintain clear communications across teams, attending meetings and reporting to management.

Requirements include a high school diploma and at least 2 years in customer service, with proficiency in UPS WorldShip, FedEx Ship Manager, and MS

Qualifications

• High school diploma or equivalent.
• Minimum 2 years Customer Service experience.
• Knowledge of UPS WorldShip, FedEx Ship Manager, Microsoft Office; Acumatica knowledge a plus.

Responsibilities

• Communicate with warehouse and sales departments.
• Work with Consumers on receiving replacement parts and questions about our website, products, and orders.
• Support the day-to-day sales and distribution relationships of the company.
• Maintain frequent communications with all interested parties.
• Attend regular meetings and provide regular reporting to management.
• Other requests as specified from time to time.

Skills

Accuracy

Reliability

Judgment

Loyalty

Communication

Interpersonal communications

Customer service oriented

Problem solving

Computer proficiency

Motivation

Organizational & analytical

Education

High school diploma or equivalent

Tools

UPS WorldShip

FedEx Ship Manager

Microsoft Office (Excel, Word)

Acumatica

Job description

Position:Customer Service Representative

Location: Irvine, CA

Job Id:154

# of Openings:1

Customer Service Representative
Coordinate, organize, administer, and liaison with team members and customers. Work with customers, their accounts and Account Executive to handle any issues the customers may have.

ESSENTIAL JOB FUNCTIONS

• Communicate with warehouse and sales departments


• Work with Consumers on receiving replacement parts


• Work with consumers on questions about our website, products, and orders


• Support the day-to-day sales and distribution relationships of the company


• Maintain frequent communications with all interested parties


• Attend regular meetings


• Provide regular reporting to management


• Other requests as specified from time to time

REQUIRED SKILLS AND ABILTIES

CORE SKILLS

Accuracy –
Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability –
Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment –
Makes reasonable and defensible decisions based on relevant information.

Loyalty –
Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication –
Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB-SPECIFIC SKILLS

• Familiarity with and understanding of Japan pop culture titles and products.


• Excellent interpersonal communications and presentation skills.


• Customer Service oriented.


• Problem solving mentality.


• Must be highly savvy and efficient with computer and internet use.


• Motivated to do well and grow in the workplace.


• Strong organizational and analytical skills to oversee and prioritize projects and meet deadlines.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent.

EXPERIENCE AND WORK REQUIREMENTS

• Minimum 2 years Customer Service experience.


• Knowledge of UPS WorldShip, FedEx Ship Manager, Microsoft Office (Excel, Word).


• Acumatica knowledge a plus but not required.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT

White-collar office environment.

WORKPLACE TEMPERATURE

Typical office.

WORK CONDITIONS

Office environment.

NOISE LEVEL

Mild.

PHYSICAL SIGHT

Able to read both hardcopy and computer-based text.

LIFTING

Up to 25 pounds.

PHYSICAL REQUIREMENTS

Sitting for long periods of time.

TRAVEL

Travel to Fullerton warehouse is required.