Customer Service Representative

A.P. Moller - Maersk; Indianapolis (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Job summary

Maersk Logistics & Services USA, Inc. seeks a Customer Service Representative to deliver exceptional service by answering calls, responding to inquiries, and resolving issues promptly. This role serves as the customer contact point to ensure concerns are addressed efficiently while preserving a positive experience.

The position focuses on coordinating orders, inventory, and shipping paperwork, with opportunities to collaborate across departments and support a robust supply chain network.

Qualifications

• 1 year of customer-facing, service-oriented experience.
• Strong problem-solving and communication skills.
• Ability to work with individuals at all levels and maintain a sense of urgency.

Responsibilities

• Assist the department and perform duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customers.
• Coordinate with Inventory Control on stock availability.
• Partner with Processing on order management.
• Print documents for routing and for labels.

Skills

Customer service

Communication

Problem solving

Team collaboration

Urgency

Tools

MS Word

MS Excel

MS Outlook

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

Customer Service Representatives are responsible for delivering exceptional service and support to customers by answering incoming calls, responding to inquiries, and resolving issues in a timely and professional manner. They serve as a key point of contact for customers, ensuring concerns are addressed efficiently while maintaining a positive customer experience.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Skills and Experience

• Minimum of 1 year in a customer-facing, service-oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Intermediate skill level in MS Office products, including MS Word, MS Excel, and MS Outlook.
• Industry-related experience preferred but not required.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$24.00 - $25.00*

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].