Customer Service Representative

APM Terminals; Indianapolis (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service Representative to provide exceptional service by handling incoming calls, inquiries, and issue resolution. The role acts as the primary contact for customers, ensuring timely, professional responses and smooth order processing.

Responsibilities include coordinating with Inventory Control, Processing, and Shipping teams, maintaining WMS records, and documenting interactions to support accurate routing and fulfillment.

Qualifications

• Minimum of 1 year in a customer-facing, service-oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Industry-related experience preferred but not required.

Responsibilities

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Skills

Customer service

Problem solving

Communication

Urgency

Team collaboration

Customer needs awareness

Attention to detail

Tools

MS Office (Word, Excel, Outlook)

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

Customer Service Representatives are responsible for delivering exceptional service and support to customers by answering incoming calls, responding to inquiries, and resolving issues in a timely and professional manner. They serve as a key point of contact for customers, ensuring concerns are addressed efficiently while maintaining a positive customer experience.

Essential Duties and Responsibilities

Other duties may be assigned.

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.
• Supervisory Responsibilities This job has no supervisory responsibilities.

Skills and Experience

• Minimum of 1 year in a customer-facing, service-oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Intermediate skill level in MS Office products, including MS Word, MS Excel, and MS Outlook.
• Industry-related experience preferred but not required.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$24.00 - $25.00* *The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

EEO and Diversity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information. All the way.