Customer Support/Service Representative II

1063 Vibrantz Color Solutions LLC; Mayfield Heights (OH); On-site; USD 27,290 - 34,109; Full time

Benefits offered by this job

401(k)

Medical coverage

Dental coverage

Vision coverage

Life and disability coverage

Job summary

1063 Vibrantz Color Solutions LLC, located in Mayfield Heights, OH, is seeking a dedicated customer service representative. You will respond to customer inquiries, manage orders, and collaborate with teams for improved customer experience.

The ideal candidate has a high school diploma or GED, with at least one year of customer service experience and strong communication skills. The position offers competitive hourly pay from $19.81 to $24.76 and great benefits.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or administrative experience.
• Strong communication and problem-solving skills needed.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Process, modify, and manage customer orders.
• Coordinate shipments and track order fulfillment.

Skills

Strong communication skills

Problem-solving skills

Ability to manage customer interactions

Proficiency with computer systems

Ability to prioritize tasks

Education

High school diploma or GED

Tools

CRM systems

ERP platforms

SAP

Job description

About Vibrantz Technologies

Vibrantz Technologies is a global provider of specialty chemicals and materials solutions. Our products enhance performance in a range of applications, including automotive, consumer goods, and building materials. Headquartered in Houston, Texas, our team of 4,500 employees serves over 11,000 customers worldwide.

Location

Mayfield Heights, OH

Total Rewards

Base pay ranges from $19.81 to $24.76 per hour, with variable incentive programs, 401(k), medical, dental, vision, life and disability coverage, and well‑being resources. Our benefits align with the needs of a diverse workforce and a union‑governed collective bargaining unit where applicable.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly while maintaining professional communication.
• Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
• Coordinate shipments and track order fulfillment in alignment with customer needs and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
• Collaborate with cross‑functional teams to resolve issues and identify opportunities to improve customer experience.

Required Qualifications

• High school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem‑solving skills with the ability to manage customer interactions effectively.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to prioritize tasks and maintain accuracy in a fast‑paced environment.

Preferred Qualifications

• Experience in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination.
• Ability to identify process improvements and enhance customer experience.

Equal Opportunity Employer

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Discrimination based on race, color, religion, national origin, sex, gender, age, disability, genetic information, sexual orientation, or other protected status is strictly prohibited.