Customer Service Representative

Kampack Ga Inc; Illinois; On-site; USD 38,000 - 52,000; Full time

Job summary

Kampack Ga Inc is seeking a dedicated CSR to support a key customer base within our corrugated manufacturing operations in Illinois. You will partner with sales to process orders, manage billing, and resolve inquiries, ensuring timely delivery and accurate documentation.

Ideal candidates have 2+ years in customer service or account management, strong English communication skills, and proficiency with CRM and Excel. This is a full-time on-site role offering growth within a collaborative team.

Qualifications

• 2+ years of customer service or account management in manufacturing.
• Experience with corrugated manufacturing is preferred or required.
• Strong written and verbal communication skills in English.

Responsibilities

• Place orders on a timely basis for materials used in production.
• Process billing and handle customer questions; follow up with internal teams.
• Maintain customer files and process new items and purchase orders.
• Coordinate credits and fax confirmations to customers.
• Assist sales personnel and analyze monthly usage and re-stocking per customer.
• Track warehouse items to ensure availability and adherence to min/max levels.

Skills

Customer service

Account management

Sales support

Communication

Data entry

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Microsoft Excel

Job description

Kampack, GA is a leading manufacturer of corrugated paper sheets and products. We are committed to delivering high-quality packaging solutions while fostering a collaborative and dynamic work environment.Job Summary:The CSR position is an extension of the Sales team and has responsibility for supporting an assigned customer account base. The CSR will assist sales by maintaining accounts while developing strong customer relationships to support and promote current and future business opportunities. The CSR will lead various projects and see them through to completion in a timely fashion.Key Responsibilities:Place orders on a timely basis for purchases of materials and supplies to be used in production.Process billing.Handle customer complaints and questions and follow-up with appropriate internal personnel as required.Maintain customer files.Process new items.Process purchase orders.Coordinate accounting credits.Record and distribute customer order changes.Fax confirmations to customersAssist sales personnel as appropriate and assist in generating supplemental sales.Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usage and re-stocking per customerComplies with company policies and procedures.Additional duties as assigned by management.Requirements:High school diploma or equivalent required. Some college and/or a combination of Sales or Customer Service experience is preferred. Four-year degree desired.Experience in CORRUGATED manufacturing process is REQUIRED.Minimum of 2+ years of customer service accounts management in Corrugated Manufacturing.Demonstrate an aptitude for customer service, computer, and administrative skills.Communicate clearly and effectively in both verbal and written formats in English.Other Skills and Abilities:Ability to read and required to follow instructions on factory masters.Good performance/work history