Customer Service Representative

Montana-Dakota Utilities; Idaho Falls (ID); Remote; Full time

Job summary

Join a leading utility company as a Customer Service Representative. This remote position offers competitive pay of $18 per hour, comprehensive benefits, and a supportive work environment. Responsibilities include managing customer accounts and providing excellent service to over a million customers across multiple states. Ideal candidates will have strong communication skills and customer service experience.

Benefits

Medical, dental, vision insurance

Paid vacation and sick time

Education assistance

Employee Incentive Program

Life insurance

Voluntary accidental death and dismemberment insurance

Qualifications

• One year of call center experience or two years of customer service experience.

Responsibilities

• Communicate effectively with customers via phone and written correspondence.
• Respond to emergency calls following established protocols.
• Research and resolve customer issues independently.

Skills

Customer Service

Communication

Bilingual in Spanish

Education

High school diploma or GED

Two-year degree in business or related field

Job description

Job Opportunity: Customer Service Representative

Apply now to begin a career you can be proud of. We offer:

• 100% remote/telework position with successful candidate’s home office within 50 miles of specified locations in Idaho, Montana, Wyoming, and South Dakota. In-office positions are also available in Boise, ID.
• Start Date: June 30, 2025
• Rate of pay: $18.00 per hour
• Paid Training: Monday - Friday, 8am - 5pm MST
• Post-training shifts: either 9:00am - 6:00pm MST or 9:30am - 6:30pm MST
• No weekends, holidays, or shifts past 7:30pm MST
• 15% shift differential for hours outside 8:00am - 5:00pm MST
• Employee Incentive Program
• Benefits starting on the first day: medical, dental, vision, FSA, HSA (with employer contribution), life insurance, voluntary accidental death and dismemberment, Employee Assistance Program
• Up to 14 days of paid vacation annually, additional sick time, 11 paid holidays, education assistance after 1 year

This role involves handling customer service calls for MDU Resources Group, Inc., serving approximately 1.1 million customers across eight states. Responsibilities include building customer relationships, providing excellent service, managing customer accounts, handling emergencies, and maintaining safety as a top priority.

Minimum Qualifications

• High school diploma or GED
• One year of call center experience or two years of customer service experience

Preferred Qualifications

• Bi-lingual in Spanish
• Knowledge of customer service skills, ideally from a two-year degree in business or related field

Telecommute Requirements

• Must live within 50 miles of an MDU/Intermountain Gas District Office
• Reliable high-speed internet (minimum 50 Mbps download)
• Dedicated, safe, and quiet home workspace
• Ability to work independently and remotely, with professional conduct comparable to in-office standards

Other Requirements

• Protect networks and data from cyber threats
• Legally authorized to work in the U.S., no sponsorships
• Possession of a valid driver's license may be required
• Adherence to dress code and work shifts, including nights, weekends, holidays
• Mandatory 12-month training period before bidding outside the Customer Service Center
• Subject to drug testing and background checks

Job Responsibilities

• Communicate effectively with customers via phone and written correspondence
• Respond to emergency calls following established protocols
• Research and resolve customer issues independently
• Educate customers on energy programs and perform credit checks, deposits, and payment plans
• Perform additional tasks and projects as assigned

Hourly Wage: $18.00. Application deadline: May 26, 2025.

To view our comprehensive benefits package, click here.

Join us in energizing lives for a better tomorrow.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.