Customer Service Representative

Aviagen; Huntsville (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Aviagen is seeking a Central Planner to coordinate customer order fulfillment across regions, ensuring alignment with priorities and delivery requirements. You will liaise with customers, operations, and production planning to maintain smooth execution and high service levels.

The role emphasizes organization, attention to detail, and problem-solving across multi-region supply chains, with reporting and communication as core responsibilities.

Qualifications

• Bachelor's degree or equivalent in SCM, business, operations, logistics, or related field.
• 2+ years in planning, supply chain, customer order management, logistics, or related field.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and data accuracy.

Responsibilities

• Create, validate, and manage customer orders and changes in company systems.
• Confirm order dates, fulfillment locations, and delivery requirements while supporting expectations and quality standards.
• Track, analyze, and report on production performance and order activity.
• Collaborate with planning teams and regional operations to resolve supply chain challenges.
• Support regional and customer requests with timely information and issue resolution.
• Coordinate with central and regional teams to ensure successful order fulfillment.

Skills

Planning experience

Analytical thinking

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree in Supply Chain Management or related field

Tools

Microsoft Excel

Order management systems

Job description

Job Description Summary:

We are looking for a motivated and driven customer support professional to join Aviagen as a Customer Support Representative. As part of our operations team, you will work closely for success to help drive Aviagen's customer support initiatives. You will be a primary point of contact for our Customers and will have a huge impact on customers experience and the growth of the company.

Job Description: Position Summary

The Central Planner is responsible for coordinating customer order fulfillment across multiple regions to ensure customer requirements and business priorities are met. This role serves as a key link between customers, regions, operations, and production planning. The Central Planner participates in order creation and maintenance, customer and business communications, fulfillment monitoring, data analysis, and the resolution of supply-related challenges. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities while maintaining a strong customer focus.

Duties

• Create, validate, and manage customer orders and changes within company systems, ensuring accurate order information and communication.
• Collaborate with teams to confirm order dates, fulfillment locations, and delivery requirements while supporting customer expectations, quality standards, and operational capabilities.
• Track, analyze, and report on production performance, order activity, and other planning metrics.
• Collaborate with planning teams and regional operations to resolve supply chain challenges.
• Support regional and customer requests by providing timely information, coordination, and issue resolution.
• Partner with central and regional teams, including customer service, operations, production planning, and sales, to ensure successful execution of order fulfillment.

Qualifications

• Bachelor's degree in Supply Chain Management, Business, Operations, Logistics, or a related field, or equivalent work experience.
• Two or more years of experience in planning, supply chain, customer order management, logistics, operations, or a related field.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with production and order management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy and quality.

Empathize with users to provide compassionate, succinct, relatable support, with a focus on building customer loyalty

We play a leading role in feeding the world's future generations. We bring smart, passionate people together and watch amazing things happen! Working at Aviagen presents career opportunities that impact an industry. We encourage people to bring their experience and knowledge and help work on complex issues that will shape the future of the poultry industry. In an environment that promotes innovation and progressive approaches to problem solving, Aviagen is working today to be ready for what tomorrow may bring.

Are you ready for the adventure?