Customer Service Representative

Amerilife Group, LLC; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid training

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays and personal days

Flexible schedule

Life insurance

Parental leave

Job summary

AmeriLife in Houston seeks a Customer Service professional to assist clients with health insurance needs and questions. You will interact with agents, clinics, and carriers to find solutions, requiring bilingual English/Spanish communication.

The role is full-time, in person, with a pay range based on experience and a comprehensive benefits package. Houston, TX-based with regular contact across teams.

Qualifications

• Must be bilingual in English and Spanish.
• Customer service experience (1-2 years).
• Organizational, interpersonal, and computer skills.
• Problem solver and detail oriented.

Responsibilities

• Assist clients with health insurance needs and questions.
• Communicate with agents, clients, clinics, and carriers to resolve issues.

Skills

Bilingual English/Spanish

Customer service experience

Organizational skills

Interpersonal skills

Computer skills

Tools

Microsoft Office

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

We are looking for individuals who are ready to work in a growing environment. If you love taking initiative, paying attention to detail, and enjoy helping the senior community, join our team! As Customer Service you will help our clients with all of their health insurance related needs. You will communicate with agents, clients, clinics, and insurance carriers to find solutions for their specific problems. Our clients mostly speak Spanish and English.

Job Description

Seeking all masterminds with a huge heart! Do you enjoy solving challenges with a team? Are you determined to find solutions, even if it takes a few tries? If so, you have found the perfect place!

Qualifications

• Must be bilingual in English and Spanish
• Customer service experience (1-2 years)
• Organizational, interpersonal, and computer skills
• Problem solver
• Success-driven attitude

Benefits

• Paid training $12 - $15 (based on experience)
• Full-time Base salary $12-15 (based on experience)
• Long-term employment
• Paid holidays and personal days
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Job Type

• Job Type: Full-time
• Pay: $12.00 - $15.00 per hour
• Shift: 8 hour shift
• Experience: Office: 3 years (Required)
• Microsoft Office: 3 years (Required)
• Language: Spanish (Required)
• English (Required)
• Ability to Commute: Houston, TX 77099 (Required)
• Work Location: In person

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

About Us

Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country. AmeriLife partners with leading carriers to support consumers’ financial-wellness goals.

Our Mission

AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives.

Our Values

• Honesty – We deal truthfully with all of our clients
• Integrity – We always do what is right for our clients
• Accountability – We put our clients’ needs first by taking take ownership of our actions
• Excellence – We do more than our jobs by going the extra mile for our clients
• Courage – We stand up for what is right