Senior Director of Operations

Amerilife Group, LLC; Tampa (FL); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Life insurance

Job summary

AmeriLife is seeking a detail-oriented, organized leader to oversee departmental planning and drive the team’s progress in a fast-growing organization. You will ensure productivity, compliance with rules, and effective performance management while balancing multiple priorities and projects in a dynamic environment.

The role requires strong experience in operations management, leadership, and cross-functional communication to align with executive goals and external partner relationships in a

Qualifications

• Minimum BS/BA in Business Administration or related field; Master’s degree preferred.
• Significant work experience as a department director or similar position.
• Strong working knowledge of performance and operations management.
• Familiarity with industry regulations and quality standards.
• Solid computer skills, including Microsoft Office and relational databases and software.
• Exceptional communication and public speaking skills.
• Outstanding leadership and organizational skills.
• Competent collaborator and skilled cross-functional communicator.

Responsibilities

• Liaise with President to make decisions for operational activities and set strategic goals.
• Take lead on all projects for the company and follow up with progress made.
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resources allocation.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Review financial information and adjust operational budgets to promote profitability with President.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Skills

Leadership

Communication

Project management

Cross-functional collaboration

Public speaking

Education

Bachelor's in Business Administration

Master's degree preferred

Tools

MS Office

Relational databases

CRM systems

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This person will be detail-oriented, thorough, organized and will play a key role in departmental planning and oversee team’s progress. This person will be innovative to enhance productivity, while ensuring compliance of rules and regulations. Candidates should have a strong working knowledge of performance and operations management to optimize productivity and employee performance. An ideal candidate will be one who can thrive in a fast paced, growing organization in the midst of significant change. Needs to be able to manage many priorities and projects that move quickly.

Job Description Duties/Responsibilities

• Liaise with President to make decisions for operational activities and set strategic goals
• Take lead on all projects for the company and follow up with progress made
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability with President
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Qualifications Minimum Job Requirements

• Minimum BS/BA in Business Administration or related field or equivalent work experience; Master’s degree preferred.
• Significant work experience as a department director or similar position.
• Strong working knowledge of performance and operations management.
• Familiarity with industry regulations and quality standards.
• Knowledge, Skills, and Abilities Solid computer skills, including Microsoft Office and relational databases and software.
• Exceptional communication and public speaking skills.
• Outstanding leadership and organizational skills.
• Competent collaborator and skilled cross-functional communicator.

What AmeriLife Offers

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

About Us

Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country. AmeriLife partners with leading carriers to support consumers’ financial-wellness goals.

Our Mission

AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives.

Our Values

Honesty – We deal truthfully with all of our clients

Integrity – We always do what is right for our clients

Accountability – We put our clients’ needs first by taking take ownership of our actions

Excellence – We do more than our jobs by going the extra mile for our clients

Courage – We stand up for what is right