Support Specialist

Amerilife Group, LLC; Lexington (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO

medical

dental

vision

retirement savings

disability insurance

life insurance

Job summary

AmeriLife is seeking a Support Specialist to be the first point of contact for clients, providing exceptional customer service and administrative support. You will handle inbound/outbound communications, schedule meetings, maintain records, and assist agents with day-to-day client interactions.

The role requires strong communication skills, attention to detail, and the ability to escalate coverage-related inquiries to licensed agents.

Qualifications

• Strong communication skills.
• Attention to detail.
• Ability to escalate coverage-related or compliance-sensitive inquiries to licensed agents.

Responsibilities

• Answer inbound calls from current and prospective clients, addressing basic questions and routing more complex issues to the appropriate agent.
• Make outbound calls to clients for scheduling 1-on-1 review meetings, event follow-ups, and general check-ins.
• Assist agents with day-to-day client communication needs, including confirming appointments and relaying messages.
• Accurately log call outcomes, scheduling notes, and client information.
• Maintain a warm, professional tone representing AmeriLife Group on every call.
• Escalate coverage-specific questions to a licensed agent rather than answering directly.

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This role serves as the first point of contact for clients, providing exceptional customer service and administrative support to ensure a positive client experience. The Support Specialist is responsible for handling inbound and outbound client communications, scheduling appointments and review meetings, maintaining accurate records, and supporting agents with day-to-day client interactions. This position requires strong communication skills, attention to detail, and the ability to professionally represent Tyler Insurance Group while appropriately escalating coverage-related or compliance-sensitive inquiries to licensed agents.

Job Description

Key Responsibilities

• Answer inbound calls from current and prospective clients, addressing basic questions and routing more complex issues to the appropriate agent
• Make outbound calls to clients for scheduling 1-on-1 review meetings, event follow-ups, and general check-ins
• Assist agents with day-to-day client communication needs, including confirming appointments and relaying messages
• Accurately log call outcomes, scheduling notes, and client information
• Maintain a warm, professional tone representing Tyler Insurance Group on every call
• Escalate coverage-specific or compliance-sensitive questions to a licensed agent rather than answering directly

What AmeriLife Offers

• PTO
• medical
• dental
• vision
• retirement savings
• disability insurance
• life insurance

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

About Us

Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country. AmeriLife partners with leading carriers to support consumers’ financial-wellness goals.

Our Mission

AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives.

Our Values

• Honesty – We deal truthfully with all of our clients
• Integrity – We always do what is right for our clients
• Accountability – We put our clients’ needs first by taking take ownership of our actions
• Excellence – We do more than our jobs by going the extra mile for our clients
• Courage – We stand up for what is right