Customer Service Representative

Merixcen; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Growth opportunities

Mentorship program

Job summary

Merixcen in Houston is seeking a friendly, reliable Customer Service Representative to join our team. You will assist customers by providing helpful information, answering questions, and addressing service-related concerns in a professional and timely manner.

This full-time role offers paid training, opportunities for growth, and a supportive team environment, with competitive hourly pay and a path to leadership responsibilities.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Professional and dependable attitude.
• Comfortable learning new computer-based systems.
• Ability to work effectively in a team environment.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Listen carefully to customer concerns and identify appropriate solutions
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Skills

Verbal and written communication

Active listening

Problem solving

Team collaboration

Professional demeanor

Education

High school diploma or equivalent

Tools

Computer-based systems

Job description

About the Position

Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our Houston team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Listen carefully to customer concerns and identify appropriate solutions
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Professional and dependable attitude
• Comfortable learning new computer-based systems
• Ability to work effectively in a team environment

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Opportunities for professional growth
• Supportive team environment
• Employee development and mentorship
• Opportunities to advance into additional customer service and team leadership responsibilities