Customer Service Representative

U.S. Legal Support; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Parental Leave

LifeLock Protection

401(k) Retirement Plan

Paid Time Off

Job summary

U.S. Legal Support in Houston, TX is seeking a Customer Service Representative to be the primary client contact, ensuring a seamless experience while coordinating with internal teams to deliver timely and accurate support. This onsite position is scheduled Monday to Friday, 8:00 AM to 5:00 PM.

The role emphasizes HIPAA-compliant communication and client satisfaction. Ideal candidates will have at least two years of customer service experience, strong verbal and written communication, and

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong attention to detail and organizational skills.
• Adaptable to a variety of customer personalities and situations.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on satisfaction and retention.
• Communicate professionally with clients via phone and email.
• Process and respond to emails, phone calls, and messages requiring immediate attention.
• Document client interactions, inquiries, and resolutions in internal systems.
• Follow HIPAA-compliant communication procedures and guidelines.
• Identify and resolve issues to ensure a positive client experience.
• Collaborate with internal teams to meet client needs and expectations.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Time management

Attention to detail

Organization

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Client management systems

Database systems

Job description

Position Overview

Are you reliable, detail-oriented, and passionate about providing exceptional customer service? Do you enjoy solving problems, building relationships, and staying organized in a fast-paced environment?

U.S. Legal Support is seeking a Customer Service Representative who thrives under pressure, communicates effectively, and maintains a customer-first mindset. In this role, you will serve as a primary point of contact for clients, ensuring a seamless experience while coordinating with internal teams to deliver timely and accurate support.

Location: Houston, TX (Onsite)

Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Key Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on client satisfaction and retention.
• Communicate professionally with clients via phone and email regarding requests, documentation, and updates.
• Process and respond to emails, phone calls, and messages requiring immediate attention.
• Accurately document client interactions, inquiries, and resolutions within internal systems.
• Follow HIPAA-compliant communication procedures, policies, and guidelines.
• Proactively identify and resolve issues to ensure a positive client experience.
• Collaborate effectively with internal teams to meet client needs and expectations.
• Perform other duties and special projects as assigned.

Qualifications

Required

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of two (2) years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and manage competing deadlines.
• Strong attention to detail and organizational skills.
• Ability to adapt to a variety of customer personalities and situations.

Preferred

• Experience in the legal services industry.
• Experience working in a service-oriented environment.
• Familiarity with CRM, database, or client management systems.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Time Management
• Attention to Detail
• Organization and Prioritization
• Teamwork and Collaboration
• Professionalism and Accountability
• Adaptability

Why Join U.S. Legal Support?

At U.S. Legal Support, we value our employees and offer a comprehensive benefits package designed to support you and your family.

Benefits Include:

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Pet-Friendly Benefits
• LifeLock Protection
• 401(k) Retirement Plan
• Flexible Spending Accounts (FSA)
• Paid Time Off and 9 Paid Holidays
• Commuter Benefits
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Employee Recognition and Team Events

Join a company that values collaboration, service excellence, and professional growth while helping support the legal community nationwide