Customer Service Representative

State-Savings-Bank; Frankfort (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

State Savings Bank in Frankfort, MI is seeking a Customer Service Representative to deliver prompt, in-person banking services Monday through Saturday. This role handles transactions, answers customer inquiries, and cross-sells bank products while maintaining a professional appearance.

The position requires strong customer service and communication skills, computer literacy, and cash-handling experience in a fast-paced retail banking environment.

Qualifications

• At least 18 years of age.
• High school or higher education level.
• Excellent customer service skills.
• Strong communication skills.
• Computer skills.
• Cash-handling experience.
• Ability to work well under pressure.
• Accurate and well-organized.

Responsibilities

• Process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Move cash to/from main vault to stay within drawer limits.
• Prepare and transmit transaction tickets.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer phones, file paperwork, and maintain office supplies.
• Answer basic inquiries regarding rates, charges, and account history.
• Cross-sell bank products and refer customers as needed.
• Follow bank policies and procedures.
• Maintain professional appearance.
• Perform other tasks as requested by supervisor.

Skills

Customer service

Communication

Computer skills

Cash handling

Working under pressure

Organization

Education

High school diploma or higher

Job description

Description

A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

THIS IS AN IN-PERSON POSITION IN FRANKFORT, MI.

Requirements

TASKS:

• Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Responsibly buy and sell cash to main vault to stay within set drawer limits.
• Accurately prepare and transmit transaction ticket work.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer telephones, file paperwork, and maintain office supplies.
• Answer basic customer inquiries regarding interest rates, service charges, and account history.
• Cross-sell bank products and services and refer customers to appropriate areas as needed.
• Follow bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to daily operations of the bank.

REQUIREMENTS:

• At least 18 years of age
• High school or higher education level
• Excellent customer service skills
• Strong communication skills
• Computer skills
• Cash-handling experience
• Ability to work well under pressure
• Accurate and well-organized

The above description indicates the general nature and level of work performance by team members within this role. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities and qualifications assigned to this job.