Customer Service Representative

United Veterinary Care; Hicksville (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a dedicated team at Mid Island Animal Hospital as a Customer Service Representative. Be the first point of contact for clients, facilitating their experience with empathy and professionalism. This role requires strong communication skills, attention to detail, and a team-first mindset in a fast-paced environment, where you'll also embrace opportunities for continuous learning and growth.

Benefits

Medical, Dental, Vision Insurance

401K with Company Match

PTO + Paid Holidays

Employee Assistance Program for mental health and wellbeing

Pet Care Discounts

Qualifications

• 1-3 years of experience in veterinary or medical customer service preferred.
• Basic math skills and attention to detail for handling payments and deposits.
• Comfortable with phones and scheduling software.

Responsibilities

• Be the warm, welcoming face that greets our clients in person and by phone.
• Schedule appointments, confirm visits, and manage client communications.
• Triage phone calls and waiting room concerns with care and efficiency.

Skills

Communication Skills

Attention to Detail

Time Management

Job description

Join to apply for the Customer Service Representative role at United Veterinary Care

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at United Veterinary Care

Get AI-powered advice on this job and more exclusive features.

Position at Mid Island Animal Hospital

Join the Front Lines of Compassionate Care!

Client Service Representative (CSR)

Hicksville, NY | Full-Time and Part-time available| Mid Island Animal Hospital

If you're the kind of person who can greet a nervous pet parent with a smile, juggle phone calls, appointments, and still sneak in a moment to coo at a puppy — then we’d love to meet you.

Description

Position at Mid Island Animal Hospital

Join the Front Lines of Compassionate Care!

Client Service Representative (CSR)

Hicksville, NY | Full-Time and Part-time available| Mid Island Animal Hospital

If you're the kind of person who can greet a nervous pet parent with a smile, juggle phone calls, appointments, and still sneak in a moment to coo at a puppy — then we’d love to meet you.

At Mid Island Animal Hospital, our Client Service Representatives are much more than receptionists — they're the heart of the hospital. As the first and last point of contact for our clients, CSRs set the tone for the entire visit. Your empathy, professionalism, and communication skills will help create a welcoming, supportive environment for pets and the people who love them.

What You’ll Do:

• Be the warm, welcoming face that greets our clients in person and by phone
• Schedule appointments, confirm visits, and manage client communications
• Provide accurate estimates and invoices, process payments, and manage daily financial closeouts
• Triage phone calls and waiting room concerns with care and efficiency
• Keep our front desk area clean, stocked, and organized
• Support clients through difficult moments with compassion and clarity
• Educate pet owners on wellness plans, products, and hospital policies
• Assist with patient admissions, ensuring accurate records and information
• Coordinate with veterinarians to ensure lab results and records are communicated effectively
  
  
  

What You Bring:

• 1–3 years of experience in veterinary or medical customer service preferred
• Comfortable with phones, scheduling software, and general office equipment (fax, card reader, printer, etc.)
• Basic math skills and attention to detail for handling payments and deposits
• Familiarity with veterinary terminology and a willingness to learn more
• Calm and confident triage instincts — you can spot the difference between a true emergency and a routine visit
• Strong communication skills, time management, and a can-do attitude
• Positive energy, patience, and a team-first mindset
• Ability to remain seated and focused for most of the day
  
  
  

Why You’ll Love Working Here:

• Medical, Dental, Vision Insurance starting the first of the month after hire
• 401K with Company Match
• PTO + Paid Holidays
• Short-Term Disability (on us!) and Long-Term Disability options
• Life Insurance (we cover the basics, you can add more)
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program for mental health and wellbeing
• Pet Care Discounts – because your furry family matters, too
  
  
  

About Us:

We’re a busy, AAHA-accredited, 6-doctor hospital located in the heart of Long Island. Our team is compassionate, collaborative, and deeply committed to high-quality patient care. We’re looking for someone reliable, team-oriented, and ready to become an essential part of our growing family.

Mid Island Animal Hospital is a United Veterinary Care partner. That means you’ll get the support of a national network while keeping the personality and heart of our local hospital intact. We believe in nurturing meaningful, sustainable careers in veterinary medicine — and it all starts with people like you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

Referrals increase your chances of interviewing at United Veterinary Care by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Relations Representative - State Farm Agent Team Member

Floral Park, NY $50,000.00-$70,000.00 2 years ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Brooklyn, NY $50,000.00-$55,000.00 1 week ago

CUSTOMER SERVICE REP II - SSC (Bethpage, New York, United States, 11714)

Jamaica, NY $86,000.00-$130,000.00 4 months ago

Customer Service Representative - Healthcare

Customer Service Representative - State Farm Agent Team Member

Customer Experience Ambassador - Hospitality & Events Support - 155774

Customer Service Representative - State Farm Agent Team Member

Lynbrook, NY $48,000.00-$68,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.