Customer Service Representative

Zeiss Group; Hebron Estates (KY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

And more!

Job summary

ZEISS is seeking a full-time Customer Service Representative to support Eye Care Professionals within the ZEISS network of labs. You will be the main liaison among customers, sales and lab operations, handling a high volume of calls, taking orders, and tracking order progress.

The role emphasizes accuracy, timely follow-up, and basic optical knowledge as you resolve simple issues and escalate where needed. A high school diploma and prior customer service experience are required, with benefits

Qualifications

• High School Diploma or GED required.
• 3–5 years proven customer service experience.
• Familiarity with email and Microsoft Office Suite.
• Basic keyboarding skills, 10-key.
• Previous optical experience preferred.

Responsibilities

• Manage a high volume of incoming calls for order status checks and taking orders.
• Perform all manual order entry functions for placing orders.
• Provide accurate estimated shipping dates.
• Follow-up on customer requests, orders, and any further issues in a timely manner.
• Document and report pertinent customer feedback to management promptly.
• Follow safety standards and report any safety concerns to leadership.

Skills

Customer service

Verbal & written communication

Multi-tasking

Microsoft Office

Typing/10-key

Education

High School Diploma or GED

Job description

How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast‑paced world, meeting it with cutting edge technology and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments such as Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Customer Service is the primary contact for our Eye Care Professionals within the Zeiss network of labs. The team is the main liaison between customers, sales and lab operations that ensures information between all parties is accurate and customer‑satisfied. The entry‑level Customer Service Representative handles a very high volume of calls daily, taking orders and providing information on order progress throughout the network. The representative serves as the customer's brand ambassador, resolving basic product or service issues by clarifying complaints and following the escalation process as required.

Here’s what you’ll do:

• Manage a high volume of incoming calls for order status checks and taking orders.
• Perform all manual order entry functions for placing orders.
• Provide accurate estimated shipping dates.
• Follow‑up on customer requests, orders, and any further issues in a timely manner.
• Document and report pertinent customer feedback to management promptly.
• Follow safety standards and report any safety concerns to leadership.

Do you qualify?

• High School Diploma or GED required.
• 3–5 years proven customer service experience.
• Previous experience using a computer and familiarity with email and Microsoft Office Suite.
• Basic keyboarding skills, 10‑key, years & type preferred.
• Previous optical experience preferred.

Knowledge / Skills / Abilities

• Ability to multi‑task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively.
• Basic understanding of order processing throughout the network.
• Strong verbal and written communication skills.
• High degree of listening and comprehension skills.
• Customer orientation and ability to adapt/respond to different personalities.
• Demonstrate a high degree of customer focus and a positive customer service attitude.
• Willingness and ability to learn optical skills and knowledge.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• And more!

Position Type / Expected Hours of Work

This is a full‑time position.

The pay offered for this role may be influenced by factors such as job location, scope of the role, qualifications, education, experience, and complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, a retirement savings plan, and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Your ZEISS Recruiting Team:

Christina Choing