Clinical Application Specialist I

ZEISS Meditec Inc.; New York (NY); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Performance Bonus

Medical Plans

401k Matching

Paid Time Off

Company Car

Job summary

ZEISS Meditec Inc. in New York City is seeking a Clinical Applications Specialist to support assembly of Carl Zeiss instruments, train technicians and doctors, perform basic troubleshooting, and communicate maintenance procedures professionally.

You will manage on-site and remote trainings across the territory, coordinating with adjacent regions as needed. You will work with Sales and Field Service Engineers on customer satisfaction, maintain product knowledge, and complete required

Qualifications

• 3–5 years in ophthalmology clinic or diagnostic ophthalmology.
• Knowledge of visual fields, lensometry, refractometry, Biometry, and fundus photography.
• Experience with laser scanning technology is helpful but not required.
• Strong written and verbal communication; able to work with customers in challenging situations.
• Proficient with basic computing and MS Office.

Responsibilities

• Manage on-site and remote trainings within territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of border customers.
• Possess knowledge of the diagnostic ophthalmic industry.
• Serve as the customer's liaison to Carl Zeiss liaison on administrative and technical/clinical issues.
• Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues.
• Begin development of a working relationship with both groups that enhances customer care and begin process of learning to identify & communicate sales leads.
• Prepare and submit applicable documentation in a complete, accurate & timely manner (expense reports, Product Training Checklists).
• Maintain & continually update knowledge on all appropriate Carl Zeiss products.
• Adhere to CAS Responsibility document and GMP/ISO 9001 procedures.
• Travel and perform other duties as required; ensure professional conduct and safety compliance.

Skills

Ophthalmology experience

Visual fields knowledge

Communication skills

Computer skills

Driver's license & travel readiness

Tools

Microsoft Word

Microsoft Excel

Job description

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This position is covering New York City area.

What's the role?

The Clinical Applications Specialist (CAS), within infrequent supervision, must be able to support assembly of Carl Zeiss instruments, and their peripheral devices, as well as perform basic equipmenttroubleshooting, train technicians and/or doctors on instrument operation, and communicate basicequipment maintenance procedures in a professional manner.

Here's what you'll do:

• Manage on-site and remote trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of "border" customers.
• Possess knowledge of the diagnostic ophthalmic industry.
• Serve as the customer's liaison to Carl Zeiss liaison on administrative and technical/clinical issues. Request assistance as needed.
• Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues.
• Begin development of a working relationship with both groups that enhances customer care. Begin process of learning to identify & communicate sales leads.
• Prepare and submit applicable documentation in a complete, accurate & timely manner as directed. This includes but is not limited to expense reports, & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products.
• Adhere to "CAS Responsibility" document.
• Other duties may include but are not limited to setup and instruction on Carl Zeiss equipment at Convention and/or Seminars Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
• Abide by state and federal employment law. Note: Essential functions may not be limited to the tasks and responsibilities listed within this section.
• Ordering of essential functions does not necessarily reflect importance of item.

WORKING RELATIONSHIPS:

• Internal relationships include Sales team, Product Marketing, Customer Care.
• External relationships involve primarily CZMI Customers.
• Incumbent reports to the CAS Supervisor.

Do you qualify?

• At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
• Knowledge of visual fields, lensometry, refractometry, Biometry and/or fundus photography.
• Knowledge of laser scanning technology is helpful but not mandatory.
• Good communications skills (written & verbal) and the ability to work with customers in challenging situations are required.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Basic skills in computers & accompanying software. (Microsoft Office-Word, Excel)
• Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision.
• Requires valid driver's license.
• SPECIAL DEMANDS: (If any, describe physically uncomfortable conditions, travel requirements, heavy lifting, etc., ref. ADA).
• Must be able to lift to 70 pounds. Extensive travel by automobile and air, with some overnight travel, is required.
• Job requires long distance automobile travel with frequent bending and kneeling.
• Job requires an average of 4 hours driving per day and 2 customer visits per day.
• Must conduct themself in accordance with standards of professional business protocol, routinely meet basic job performance criteria and present themself as well-groomed and attired.
• This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position.
• Employees holding this position will be required to perform any other job-related duties as requested by management and will also be required to meet safety-related requirements.
• All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

The hourly pay range for this position is $29.00 - $37.00. Plus Company Car

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).