Customer Care Representative, Remote

The Hartford; San Antonio (TX); A distancia; USD 46.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance on day one

PTO 25 days

Tuition reimbursement

Volunteer opportunities

Employee recognition

Wellness program

Descripción de la vacante

The Hartford is hiring a Customer Care Representative to support policyholders with questions, policy changes, and billing. This entry-level role in the remote contact center offers learning opportunities and clear pathways into Claims and Operations with coaching toward career growth.

Location: 100% remote. Training: Mon-Fri, EST, 12 weeks. Base pay ranges from $46,222 to $69,333 annually, with potential bonuses and total compensation beyond base pay.

Formación

• Background in customer service, insurance, retail, or related fields.
• Excellent verbal and written communication with empathy.
• Able to multitask in a fast-paced environment.
• Strong attention to detail.
• Experience in Windows-based computer environments.
• Collaborative work style.
• Problem solving and critical thinking skills.
• Bilingual Spanish/English is a plus.
• High School Diploma or equivalent; Bachelor's degree a plus.

Responsabilidades

• Take ownership to service callers and strengthen The Hartford brand.
• Provide exceptional customer service to policyholders in every interaction.
• Handle inbound calls about home/auto policies and billing.
• Initiate claims and assist with existing inquiries.
• Explain claims process, initiate damage appraisals, and arrange car rental when needed.
• Promote digital self-service capabilities.
• Use multiple computer applications with accuracy.
• Commit to training and consistent work schedule.
• Maintain a dedicated workspace free from distractions.

Conocimientos

Customer service

Insurance knowledge

Multitasking

Communication

Empathy

Attention to detail

Windows

Team collaboration

Problem solving

Bilingual Spanish/English

Educación

High School Diploma or equivalent

Bachelor's degree a plus

Descripción del empleo

CRS/Billing Spec I - OK10LN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Care Representative, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career. This is an entry level position in our contact center and provides excellent career pathways into our Claims and Operations organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

Location: This role will be 100% Remote Work arrangement. Start Date: Monday, January 11th, 2027 Training Hours: Monday - Friday 10:30 AM-7:00 PM EST (12 weeks) Post Training Hours: Monday - Friday 11:30 AM - 8:00 PM EST Every other Saturday (required) with Wednesday Comp Day Compensation: $25.00 per hour

KEY RESPONSIBILITIES:

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Provide Exceptional Customer Service experience to our policyholders in every interaction.
• Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.
• Initiate claims according to claims best practices and assist with existing claim inquiries.
• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
• Promote digital self service capabilities.
• Utilize multiple computer applications with accuracy.
• Required to commit to the training and work schedule.
• Have a dedicated workspace free from distractions during work and training hours.

QUALIFICATIONS:

• Ademonstrated background in customer service, insurance, retail, restaurant, or a related field
• Excellent verbal and written communication skills with strong ability to empathize with customers
• Ability to work in a fast-paced complex environment while multitasking
• Strong attention to detail
• Experience working in a Windows-based computer environment
• The ability to work in a collaborative environment
• Problem solving and critical thinking skills
• Bilingual – (Spanish/English is a plus) to develop and enhance strong impactful customer relationships
• High School Diploma or equivalent required, bachelor’s degree a plus

Benefits:

• Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
• 25 days paid time off in your first full year
• Tuition reimbursement
• Paid volunteer opportunities
• Employee recognition
• Wellness program
• And more!

Additional Information:

For full-time, occasional, part-time, or remote positions:

1. high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi‑Fi, Hotspots, Fiber without a modem and Satellite;
2. Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable;
3. minimum upload/download speeds of 10Mbps/100Mbps will be required.

To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/SexualOrientation/Gender Identity or Expression/Religion/Age

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $46,222 - $69,333

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.