Customer Service Relationship Specialist - REMOTE

The Hartford; United States; Remote; USD 46,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

PTO 25 days

Job summary

The Hartford is seeking a Customer Service Relationship Specialist for a remote, full-time role in the United States. The position offers a base pay range of $46k–$69k annually and provides a structured training program to support career growth.

Start date and remote working expectations are outlined in the posting. Responsibilities include handling inbound calls from policyholders, third parties and agents, delivering an effortless customer experience, and learning insurance products to resolve

Qualifications

• Experience in customer service, handling inquiries and resolving issues.
• Ability to learn insurance products and processes.
• Excellent communication and empathetic skills.

Responsibilities

• Take ownership to service each caller’s needs and build value for The Hartford.
• Assist customers over the phone with policy questions.
• Learn insurance products during training.
• Commit to training and scheduled hours.
• Maintain a dedicated workspace free of distractions during work and training hours.

Skills

Customer service

Call center

Insurance

Retail

Restaurant

Education

High School Diploma or equivalent

Job description

Customer Service Relationship Specialist - REMOTE

Remote Full-time $46k – $69k

Daily Drop — Subscriber Perk

Renters Insurance

25% off nutrition — unlock wellness at $46k+

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Relationship Specialist, your primary role is to provide an effortless experienceto our existing policyholders, third parties and agents regarding insurance questions, inquiries,or concerns. You will work with customers by handling a variety of inbound telephone callsregarding their policies. Your success is important to us - you will receive ongoing coaching anddevelopment to support you as you build your career at The Hartford.

Work Arrangement: This role will have a Remote work schedule, with the expectation of coming into an office as business needs arise (department meetings, learning & development opportunities etc.)

Start Date: July 20th, 2026

Base pay is $25 per hour with the opportunity for growth

RESPONSIBILITIES:

• Take ownership to ensure that we go above and beyond to service each caller's needs,utilizing every touch point as an opportunity to build value and The Hartford brand.

• Assisting customers over the phone.

• Must have the ability to learn insurance product and processes in training environment.

• Required to commit to the training and work schedule.

• Have a dedicated workspace free from distractions during work and training hours.

QUALIFICATIONS:

• A demonstrated background in customer service, call center, insurance, retail,

• restaurant or a related field

• Ability to work in a fast-paced complex environment while navigating multiple

• Problem solving and critical thinking skills with strong attention to detail.

• Excellent communication skills with ability to empathize with customers and colleagues.

• High School Diploma or equivalent experience required.

INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speedbroadband internet service is required, we do not recommend or support DSL, wireless,Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider suppliedmodem/router/gateway is hardwired to the Hartford issued computer with an ethernetcable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will berequired. To confirm whether your Internet system has sufficient speeds, pleasevisit http://www.speedtest.net from your personal computer.

ADDITIONAL INFORMATION:

We are invested in you from Day 1 as an individual and in your career journey. Weprioritize supporting your skill development early in your career. Whether this meansgrowing your career within the business or leveraging your talents across theorganization, you can count on your leader to make an investment in yourdevelopment!

BENEFITS:

Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.

25 days paid time off in your first full year of service and Paid Holidays

Tuition reimbursement, Student Loan Paydown Program

401KClick on this link to learn more about our comprehensive benefits package and award winning well-being program: https://www.thehartford.com/careers/benefits

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$46,222 - $69,333

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It’s Like to Work Here|Perks & Benefits

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·