Customer Service Representative

NVA General Practice; Hanover Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

NVA General Practice is looking for a Customer Service Representative to join their Hanover Park Animal Care Center team. The role involves providing exceptional service to clients while assisting with inquiries and managing appointments for pet care services. Ideal candidates will hold a high school diploma with a passion for animals, strong communication skills, and the ability to excel in a busy environment.

Benefits

Competitive hourly wage.

Opportunity to work with a dedicated and passionate team.

Discounts on pet services and products.

Health, dental, and vision insurance options.

Paid time off and holiday pay.

Opportunities for professional development and training.

Qualifications

• High school diploma or equivalent required; some college coursework is a plus.
• Previous experience in customer service is ideal.
• Strong communication skills required.

Responsibilities

• Greet clients and manage inquiries via phone and email.
• Schedule appointments for animal services.
• Process payments and maintain records.

Skills

Communication

Multitasking

Problem-solving

Customer Service

Education

High school diploma or equivalent

Some college coursework or certification in related field

Tools

Microsoft Office Suite

Job description

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Job Description

Job Title: Customer Service Representative

Job Description

Job Title: Customer Service Representative

Location: Hanover Park Animal Care Center

1920 Ontarioville Road, Hanover Park, IL

About Us

At Hanover Park Animal Care Center, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.

Position Overview

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.

Key Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.
  
  

Qualifications

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time effectively in a busy environment.
• Strong problem-solving abilities and a positive attitude.
• A genuine love for animals and commitment to providing high-quality care.
• Proficiency in Microsoft Office Suite or similar office software.
  
  

Base Hourly Pay

The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Competitive hourly wage.
• Opportunity to work with a dedicated and passionate team.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off and holiday pay.
• Opportunities for professional development and training.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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