Customer Service Representative

Maven Roofing; Hampstead (MD); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Base Pay + Bonuses

Industry-Leading Training

Growth Opportunities

A Culture of Excellence

Full Benefits Package

Job summary

Maven Roofing in Hampstead is hiring a Customer Service Representative (CSR) to be the first point of contact for homeowners, driving bookings for roofing inspections.

You will convert inbound calls into appointments, follow up with leads, and ensure consultations are scheduled with our expert team, delivering an exceptional customer experience.

Qualifications

• Must possess a strong customer service mindset.
• Ability to convert calls into booked appointments.
• Excellent communication and an energetic, professional demeanor.

Responsibilities

• Handle inbound calls with confidence and professionalism.
• Convert calls into scheduled appointments for roofing inspections.
• Master scripts and sales techniques to increase booking rates.
• Follow up with unscheduled leads to capture opportunities.
• Confirm appointments and reduce cancellations.
• Educate homeowners on services, warranties, and Maven Roofing processes.

Job description

Customer Service Representative (CSR) – Maven Roofing

Location: Hampstead, NC

Compensation: Competitive base salary + performance incentives

Ready to be the voice of the industry’s top roofing company?

At Maven Roofing , we don’t just answer phones—we create lasting impressions. As a Customer Service Representative (CSR), you are the first point of contact for homeowners, ensuring they receive the best customer experience while guiding them toward the roofing solutions they need.

Your mission: Convert inbound calls into booked appointments, follow up with leads, and ensure every homeowner is scheduled for a consultation with our expert team.

What You’ll Do:

• Handle inbound calls with confidence and professionalism – You’re not just answering the phone; you’re building trust and excitement.
• Convert calls into scheduled appointments – Your goal is to ensure every qualified lead results in a booked roofing inspection.
• Master our scripts & sales techniques – You’ll be trained on high-performance call handling to increase booking rates.
• Follow up with unscheduled leads – We don’t let potential customers slip through the cracks.
• Confirm appointments & reduce cancellations – Ensure homeowners are home and ready for their consultation.
• Be the expert on our process – Educate homeowners on our services, warranties, and what sets Maven Roofing apart.
• Deliver an exceptional customer experience – Our reputation depends on every interaction.

What Makes a Great CSR at Maven Roofing?

You don’t need roofing experience—you need:

• A Winning Mindset – You love a challenge and strive for success.
• Sales Ability – Every call is an opportunity to help a homeowner while booking the next appointment.
• Confidence & Energy – You can turn a hesitant caller into an excited customer.
• A Passion for Customer Service – You genuinely care about homeowners and their needs.
• Accountability & Ownership – You take pride in your performance and results.

What We Offer:

• Competitive Base Pay + Bonuses – Earn more when you perform.
• Industry-Leading Training – We teach you everything you need to succeed.
• Growth Opportunities – CSRs at Maven Roofing can advance into leadership roles.
• A Culture of Excellence – We believe in extreme ownership, no excuses, and delivering value in every interaction.
• Full Benefits Package – Health, Vision, Dental, PTO, and more.

Who This Job is NOT For:

• If you don’t like talking to people, this isn’t for you.
• If you’re not motivated by growth & performance, you won’t thrive here.
• If you can’t handle a fast-paced environment, this might not be the best fit.