Customer Service Representative

InnoSource Inc.; Hamilton (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Diversity & Inclusion

Great culture

Job summary

InnoSource Inc. is hiring a Customer Service Representative I in Hamilton, Ohio. You will handle 100% inbound calls, assist customers with general products and online banking, and contribute to a high-quality customer experience.

This in-office role offers paid training, a supportive team, and a culture that values diversity and recognition. Minimum 1 year of customer service experience and a high school diploma are required.

Qualifications

• 1+ year customer service experience required
• HS Diploma or GED required
• In-office position in Hamilton, OH

Responsibilities

• Handle 100% inbound calls regarding general products, account information, and online banking
• Provide outstanding service and build customer relationships
• Work individually and as a team to meet and exceed goals (call handle time, availability, service quality)
• Resolve customer complaints in a timely, professional manner through research and resources

Skills

Communication

Multisystem adept

Problem solving

Reliability

Call center/banking experience

Education

High School Diploma

Job description

Customer Service Representative I - $18/ hr , Monday - Friday

Description

Do you have a passion for helping others? Are you looking for an opportunity to jump start your career in financial services? This is an exciting call center representative position with a financial institution who fosters diversity, inclusion, and a collaborative environment!

Key Responsibilities

• As a customer service representative you will be taking 100% inbound calls surrounding general products, account information, and online banking
• Provide outstanding service and build relationships with customers
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, and quality goals
• Be responsible for resolving customer complaints and disputes in a timely and professional manner through research and utilizing resources

Requirements

Skills and Knowledge – Customer Service Representative

• Excellent verbal and written communication skills
• Comfortable working with multiple computer systems and on dual monitors
• Ability to problem solve and de-escalate
• Reliability and dependability is a must
• Ideal candidate will have call center and/or banking experience

Education and Experience – Customer Service Representative

• Minimum of 1 year of customer service experience required, call center representative experience preferred!
• High School Diploma or GED
• This position is an in office position in Hamilton, Ohio

Benefits & Pay

• Pay $18/hr.
• Paid Training to set you up for success
• Excellent company culture and work environment focused on diversity and recognition

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.