Customer Service Representative

TurnPoint Services; Grimes (IA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO

Descripción de la vacante

TurnPoint Services, including Schaals Heating & Cooling, is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will handle calls, schedule service appointments, answer questions, and help customers find solutions.

The ideal candidate is professional, organized, and comfortable in a fast-paced call center environment. Strong communication, attention to detail, and the ability to multitask are essential; weekend availability is required.

Formación

• 2+ years of experience in call center, customer service, sales, or appointment setting.
• Excellent verbal and written communication skills.
• Strong phone presence and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong listening, problem-solving, and sales abilities.
• Ability to meet and exceed performance goals and KPIs.
• Proficiency with Microsoft Office, CRM systems, and computers.
• Comfortable working in a fast-paced, team-oriented environment.
• Flexible availability to work any day of the week, including weekends.

Responsabilidades

• Handle inbound and outbound customer calls for service accounts.
• Schedule service appointments and coordinate customer needs.
• Follow communication scripts while maintaining a friendly, professional approach.
• Identify customer needs, answer questions, and provide appropriate solutions.
• Recommend and upsell products and services when appropriate.
• Build positive, lasting relationships with customers.
• Maintain accurate records of customer interactions and account information.
• Develop and maintain strong product and service knowledge.
• Meet and exceed established performance goals and KPIs.
• Communicate with technicians and internal teams to resolve scheduling and service-related issues.

Conocimientos

Call center experience

Excellent communication

Customer service

Sales skills

Multitasking

Attention to detail

CRM familiarity

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Brand Overview

Schaal Plumbing, Heating & Cooling and Green’s Appliance, Heating & Cooling have proudly served Des Moines families for decades. Known for award-winning service and a strong reputation for customer trust, these brands are recognized leaders in Iowa. As part of TurnPoint Services, employees gain access to national training, mentorship, and long-term career mobility. Our team culture values craftsmanship, teamwork, and growth. Grow with Schaals and Greens — where Iowa service excellence builds careers for life.

Role Overview

Schaal Heating & Cooling is looking for a customer-focused Customer Service Representative to join our team! In this role, you'll be the first point of contact for customers, handling incoming and outgoing calls, scheduling service appointments, answering questions, and helping customers find the solutions they need.

The ideal candidate is professional, organized, personable, and comfortable working in a fast-paced call center environment. Strong communication skills, attention to detail, and the ability to multitask are essential.

What You Bring

• 2+ years of experience in call center, customer service, sales, or appointment setting.
• Excellent verbal and written communication skills.
• Strong phone presence and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong listening, problem-solving, and sales abilities.
• Ability to meet and exceed performance goals and KPIs.
• Proficiency with Microsoft Office, CRM systems, and computers.
• Comfortable working in a fast-paced, team-oriented environment.
• Flexible availability to work any day of the week, including weekends.

Key Responsibilities

• Handle inbound and outbound customer calls for service accounts.
• Schedule service appointments and coordinate customer needs.
• Follow communication scripts while maintaining a friendly, professional approach.
• Identify customer needs, answer questions, and provide appropriate solutions.
• Recommend and upsell products and services when appropriate.
• Build positive, lasting relationships with customers.
• Maintain accurate records of customer interactions and account information.
• Develop and maintain strong product and service knowledge.
• Meet and exceed established performance goals and KPIs.
• Communicate with technicians and internal teams to resolve scheduling and service-related issues.

Schedule & Training

• Must be available to work any day of the week, Sunday–Saturday, between 9:00 AM and 8:00 PM.
• Training schedule: Monday–Friday, 8:00 AM–5:00 PM.
• Your regular work schedule will be assigned during training based on business needs.

Please note: Weekend availability is required. Flexibility to work varying shifts within the hours of operation is important for this position.

The Opportunity

Join Schaal Heating & Cooling and become part of a team focused on delivering excellent customer experiences. This is a great opportunity for someone who enjoys helping people, staying busy, and making a difference through every customer interaction.

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long‑time career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose‑Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands‑on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety‑first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long‑standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.