Customer Service Representative

Sandvik; Greenwood (IN); Remote; USD 40,000 - 60,000; Full time

Job summary

Sandvik is seeking a Customer Service professional to enhance customer experience in a dynamic work environment. This role includes responding to inquiries, maintaining records, and collaborating with internal teams. Candidates should possess strong communication and problem-solving skills and ideally have prior experience in manufacturing or engineering fields. Enjoy opportunities for remote work and career growth within an innovative company culture.

Qualifications

• 2–6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Respond to customer inquiries and resolve issues for satisfaction.
• Maintain accurate customer records and process orders.
• Collaborate with sales to prepare competitive quotes.

Skills

Communication

Problem-Solving

Data Analysis

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Power BI

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Global reach with the flexibility to work remotely
- Supportive company culture emphasizing values like passion for customers and personal commitment
- Opportunities for career growth and professional development
- Innovation-driven environment that encourages new ideas and continuous improvement
- Collaborate with diverse internal teams to enhance customer experience

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure overall satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience with CRM systems and e-commerce platforms
- Knowledge of the manufacturing or engineering industry
- Previous experience in a fast-paced, collaborative environment
- Familiarity with data analysis tools like Power BI

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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