Customer Service Representative I - Brokerage Team

Amynta Group; Rocklin (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading insurance provider as a Customer Service Representative. In this role, you will assist agents and deliver exceptional support in a fast-paced environment. With opportunities for growth and a focus on customer satisfaction, this position offers a strong foundation for a career in insurance.

Benefits

Hybrid work option available

Competitive Medical, Dental, Vision, Disability, and Life insurance

401k with Company Match

Generous Paid Vacation

Paid Holidays

Employee Referral Bonus

Qualifications

• 1+ years of customer service experience required.
• Excellent written and verbal communication skills.
• Detail oriented and strong work ethic.

Responsibilities

• Assist agents with inquiries regarding policies.
• Deliver high customer satisfaction in a high call volume environment.
• Document all customer information in CRM system.

Skills

Communication

Organizational Skills

Customer Service

Detail Oriented

Team Player

Education

High school graduate or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative I - Brokerage Team page is loaded

Customer Service Representative I - Brokerage Team

Apply locations CA - Remote time type Full time posted on Posted 30+ Days Ago job requisition id 2411-0745

We’re thrilled that you are interested in joining us here at the Amynta Group!

Builders Tradesman Insurance Services (BTIS) is a nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products.

Come "Build" Your Career with Builders & Tradesmen's Insurance Services

We are looking for a CUSTOMER SERVICE REPRESENTATIVE who will be responsible for assisting agents with inquiries regarding their policies, including status updates, billing issues, pending changes, audit questions, and more.

About the Role:

• Provide a range of routine customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, additional insureds, inspection changes and other requested policy changes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Provide excellent customer service
• Other responsibilities as assigned

What we look for:

• High school graduate or equivalent education.
• 1+ years of customer service experience.
• Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
• Strong organizational and desk management skills.
• Ability to be a team player collaborating with customers and others within the organization.
• Detail oriented to complete tasks accurately.
• Strong work ethic and time management skills.
• Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.

About Amynta:

Amynta Group is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. At Amynta, we are committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from us all nurturing a diverse and inclusive company.

About BTIS:

As part of the Amynta group, Builders & Tradesmen's Insurance Services, Inc. (BTIS), is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology. We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers.

A Career with Amynta Offers:

• A fun, fast-paced culture
• An opportunity to grow and develop your career.
• A workplace that supports and promotes workplace diversity, equity, and inclusion.
• Advancement Opportunities - Great place to start in Insurance!
• On the job training and coaching by insurance professionals with over 20 years of experience.
• The chance to work with the best in the business!

Benefits:

• Hybrid work option available Tuesdays and Thursdays
• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 401k with Company Match
• Generous Paid Vacation
• Paid Holidays
• Employee Referral Bonus

Pay Range:

$17 -$22 and will depend on several factors including geographical location, relevant experience, skills and knowledge pertaining to this role and industry.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

About Us

About Us

Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and

application developers to more easily access and analyze data.