Customer Service Representative

Innovation First International, Inc.; Greenville (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Life/AD&D Insurance

Medical, Dental, Vision

401(k) with company match

Paid vacation

Free lunch daily

Job summary

Innovation First International is seeking a Customer Service Representative for its VEX Robotics division to handle inquiries, process orders, and maintain strong customer relationships.

You will enter data into CRM, coordinate shipping with logistics, and provide accurate product and order updates. The role requires clear communication, problem-solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service experience is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting capabilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and CRM systems.
• Attention to detail and accuracy.
• Positive and can-do attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and order status.
• Resolve customer issues and complaints effectively and efficiently.
• Build and maintain positive customer relationships through exceptional service.
• Input and update customer information into our CRM system.
• Review purchase orders for accuracy and enter them into the system.
• Maintain detailed records of customer interactions, transactions, and complaints.
• Coordinate and track orders and shipments to ensure timely delivery.
• Resolve shipping or delivery issues that may arise.
• Provide customers with accurate shipping information and updates.
• Input and create bills of lading and shipping labels.
• Work directly with our logistics and warehouse teams.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Teamwork

Independent work

Tools

Microsoft Office Suite

CRM systems

Job description

Innovation First International is seeking a Customer Service Representative to join our VEX Robotics division. In this role, you will be responsible for providing excellent customer service, handling a variety of customer inquiries and requests, and ensuring efficient account management.

Responsibilities:

Customer Service:

• Respond to customer inquiries, concerns, and requests through various channels, including phone, email, and chat.
• Provide accurate and timely information regarding products, services, and order status.
• Resolve customer issues and complaints effectively and efficiently.
• Build and maintain positive customer relationships through exceptional service.

Data Entry:

• Input and update customer information into our CRM system.
• Review purchase orders for accuracy and enter them into the system.
• Maintain detailed records of customer interactions, transactions, and complaints.

Logistics:

• Coordinate and track orders and shipments to ensure timely delivery.
• Resolve any shipping or delivery issues that may arise.
• Provide customers with accurate shipping information and updates.
• Input and create bills of lading and shipping labels.
• Work directly with our logistics and warehouse teams.

Qualifications:

• Previous customer service experience is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting capabilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills, including Microsoft Office Suite and CRM systems.
• Attention to detail and accuracy.
• Positive and can-do attitude.
• Ability to work independently and as part of a team.

Compensation and Benefits:

• Free $25,000 Employee Life/AD&D Insurance
• Medical, Dental, Vision, Voluntary Life/AD&D, Disability, Accident, and Critical Illness Insurance plan options
• 401(k) with 4% company match
• Paid vacation time
• Free lunch catered daily

Innovation First International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.