Customer Service Representative

FastTrack Staffing; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

PTO

Job summary

FastTrack Staffing in Grand Rapids is seeking a customer service–oriented associate to assist customers via calls, emails, or chats. You will process quotes and orders, provide product details, and track shipments.

This role emphasizes empathy, timely responses, and accurate information, with opportunities to grow in a fast-paced office environment and participate in a supportive benefits program.

Qualifications

• Experience in customer service or sales in an office setting.
• Excellent written and verbal communication skills.
• Strong computer skills and basic math/technical aptitude.

Responsibilities

• Answer incoming calls, emails, or chats to assist customers with inquiries, orders, or issues.
• Process quotes, orders, and information requests from website, emails, and phone.
• Provide customers with product details, ship schedule, and tracking information.
• Assist after shipment with returns, damage, or technical information.
• Maintain a positive and empathetic attitude with every interaction.
• Ensure turnaround times to customers are met and outputs are accurate.
• Grow mechanical aptitude to master technical aspects of products.

Skills

Customer service

Communication skills

Computer literacy

Mechanical aptitude

Active listening

Multitasking

Team player

Job description

Job Responsibilities

Answer incoming calls, emails, or chats to assist customers with inquiries, orders, or issues.

Job Duties

• Process quotes, orders, information requests from website, emails and phone.
• Manage order throughout order process.
• Provide customers with product details, ship schedule, tracking information.
• Assist customer after shipment with technical information, returns, damage.
• Keep a positive and empathetic attitude with each customer interaction.
• Ensure turnaround times to customers are met.
• Provide detailed and accurate outputs.
• Consistent education on mechanical aptitude in order to master technical aspects of product.

Skills and qualifications

• Experience in customer service, customer-facing, or sales in a commercial office environment.
• Excellent written and verbal communication skills.
• Excellent computer skills.
• Mechanical and math aptitude.
• Active listener.
• Ability to understand and relate to customer's expectations and main points.
• Ability to multitask in a fast-paced environment.
• Ability to work within a team environment.

Benefits once hired in!

• Medical Insurance
• Dental Insurance
• Life Insurance
• 6 month and then annual performance and wage reviews
• Christmas Party and gift
• LMCU Ballpark annual employee outing, annual cookouts, and luncheons
• 401K
• PTO
• *This is a drug‑free workplace. All candidates must be able to pass a pre‑employment drug screen and be willing to submit to a national background check.