Customer Service Representative

BCforward; Golden Valley (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

BCforward is seeking a Customer Service Representative responsible for managing customer orders and ensuring their satisfaction in Golden Valley, MN. The role involves working with various teams to facilitate effective communication and timely deliveries. Candidates should have a high school diploma, relevant experience, and proficiency in Microsoft Office and SAP.

Qualifications

• 1-2 years of relevant experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• 1-2 years of Oracle/SAP experience (preferred).

Responsibilities

• Manage daily orders and collaborate with teams for timely shipment.
• Support systems by preparing customer orders and responding to requests.
• Identify process improvements and drive their implementation.

Skills

Communication

Problem Solving

Education

High school diploma

Bachelor’s degree in Business or related field (preferred)

Tools

Microsoft Word

Excel

Outlook

SAP

Job description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana, with delivery centers in 20 locations across North America, India, and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Customer Service Representative
Pay rate range: $16.00 - $20.00/hr ON W2
02/06/2017 to 08/06/2017
Golden Valley, MN, USA, 55422

Description

The Customer Care Associate at Honeywell International, a $30-billion diversified technology and manufacturing global leader, is responsible for ensuring all customer needs and expectations are met. Honeywell has over 120,000 employees in 95 countries. The Home, Building and Technology (HBT) Division provides products and services that enable customers to create and control efficient, safe, and comfortable environments.

Position Summary

The Customer Care Associate manages orders daily, collaborating with Planners, Demand Management, and distribution centers to ensure timely shipment according to customer requirements. This role is vital to Honeywell’s growth and requires proactive efforts to differentiate Honeywell from competitors.

Tasks and Responsibilities

1. Support systems by preparing customer orders and responding to requests via phone and email.
2. Contribute to systems growth by supporting electronic ordering initiatives.
3. Utilize SAP advanced features and troubleshoot issues as needed.
4. Identify process improvements and drive their implementation.
5. Handle complex assignments such as managing offsite inventory, planning orders for production, placing purchase orders, performing manual shipping/invoicing in SAP, and enforcing software/license agreements.

Basic Qualifications

• High school diploma
• 1-2 years of relevant experience
• Proficiency in Microsoft Word, Excel, and Outlook

Additional Qualifications

• Bachelor’s degree in Business or related field (preferred)
• 1-2 years of Oracle/SAP experience (preferred)
• Leadership experience in programs (preferred)

Contact: Sandra Taylor, 571-267-4186