Customer Service Representative

Montana-Dakota Utilities; Glendive (MT); Remote; Full time

Job summary

Join a leading utility company as a Customer Service Representative, providing exceptional service to over a million customers across multiple states. Enjoy a fully remote position with flexible hours, comprehensive benefits, and a supportive work environment. Your role will involve managing customer inquiries, educating them about services, and ensuring account safety. This is an opportunity to grow your career with a company dedicated to energizing lives.

Benefits

Medical, Dental, Vision Insurance

Paid Training

Education Assistance

Employee Assistance Program

Paid Vacation and Sick Time

Shift Differential

Qualifications

• One year of call center experience or two years of customer service experience.

Responsibilities

• Handle customer service calls and inquiries.
• Respond to emergencies and resolve customer issues independently.

Skills

Customer Service

Bilingual in Spanish

Education

High school diploma or GED

Two-year degree in business or related field

Job description

Apply now to begin a career you can be proud of. We offer:

• 100% remote/telework position with a home office within 50 miles of selected locations in Idaho, Montana, Wyoming, and South Dakota. In-office positions are also available in Boise, ID.
• Start Date: June 30, 2025
• Rate of pay: $18.00 per hour
• Paid Training: Monday - Friday, 8am - 5pm MST
• Post-training shifts: 9:00am - 6:00pm MST or 9:30am - 6:30pm MST
• No weekends, holidays, or shifts past 7:30pm MST
• 15% shift differential for hours outside 8:00am - 5:00pm MST, Monday - Friday
• Employee Incentive Program
• Benefits start on your first day: medical, dental, vision, FSA, HSA with employer contribution, Life Insurance, Voluntary Accidental Death and Dismemberment, Employee Assistance Program
• Up to 14 days paid vacation per year
• Additional paid sick time
• 11 paid holidays annually
• Education Assistance after 1 year of employment

Energize your career by handling customer service calls for MDU Resources Group, Inc., serving approximately 1.1 million customers across an 8-state region through companies like Cascade Natural Gas, Great Plains Gas, Intermountain Gas, and Montana-Dakota Utilities.

Build trusted relationships with customers through education of available programs and services. Provide exceptional customer service and case management, ensuring proper account handling and safety. Work under general supervision with some decision-making autonomy, prioritizing safety in all routines.

Minimum Qualifications

• High school diploma or GED
• One year of call center experience or two years of customer service experience

Preferred Qualifications

• Bilingual in Spanish
• Knowledge of customer service skills at a level typically acquired through a two-year degree in business or related field

Telecommute Requirements

• Must be within 50 miles of an MDU/Intermountain Gas District Office
• Reliable high-speed internet (minimum 50 Mbps download)
• Quiet, ergonomic, and distraction-free home workspace
• Ability to work independently and remotely, with team interaction via phone/video
• Compliance with all company policies regarding confidentiality and information security

Other Requirements

• Protect networks and data from cyber threats
• Legal authorization to work in the U.S. (no sponsorships)
• Possession of a valid driver’s license may be required
• Adhere to dress code and work shifts, including emergency coverage as needed
• Complete training and remain within the Customer Service Center for 12 months
• Pre-employment drug testing and background checks

Job Responsibilities

• Communicate with customers via phone and written correspondence, handle inquiries and requests
• Respond to emergencies following established protocols
• Research and resolve customer issues independently
• Understand and apply company collection practices, educate customers on energy assistance programs
• Perform additional tasks and projects as assigned

Hourly Wage: $18.00

Application Deadline: May 26, 2025

To view our comprehensive benefits package, click here.

Energizing Lives for a Better Tomorrow

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.