Customer Service Representative

Hometown Insurance Co; Gilcrest (CO); On-site; USD 36,000 - 60,000; Full time

Job summary

Hometown Insurance is an independent brokerage focused on client-first service. We’re seeking a highly organized Customer Service Representative to maintain strong client relationships and deliver exceptional service from start to finish at our Gilcrest, CO office.

You’ll collaborate with a close-knit team in a structured, professional environment, where clear communication and attention to detail are valued.

Qualifications

• Experience in customer service required
• Insurance or brokerage experience preferred
• Familiarity with policy documentation and processes is a plus
• High school diploma or equivalent required
• Additional education or relevant experience preferred
• Obtaining Property & Casualty Insurance license within 90 days of employment

Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person
• Provide prompt, professional, and accurate responses to client questions
• Assist with policy changes, renewals, documentation, and coverage reviews
• Process insurance documents with accuracy and strong attention to detail
• Proactively communicate with clients to ensure clarity and understanding
• Collaborate with team members to deliver seamless service
• Maintain organized records and follow agency procedures
• Identify opportunities to enhance the client experience

Skills

Strong communication skills

Customer service mindset

Organized & detail-driven

Team player

Education

High school diploma or equivalent

Insurance license within 90 days

Job description

Hometown Insurance is an independent insurance brokerage built on relationships, trust, and genuine service. We work for our clients — not the insurance companies — offering customized solutions for businesses, farms, homes, autos, and more through multiple trusted carriers.

Our team is organized, collaborative, and driven by a shared commitment to doing what’s right for our clients and our community. We pride ourselves on clear communication, attention to detail, and long-term partnerships. As a locally rooted agency, we value integrity, accountability, and a positive, team-oriented culture where people genuinely enjoy working together.

If you’re someone who cares about people, communicates clearly, and thrives in a supportive but high-expectation environment, you’ll fit right in.

Position Overview

We are seeking a Customer Service Representative who is highly organized, detail-oriented, and passionate about delivering exceptional service. This role is central to maintaining strong client relationships and ensuring every interaction reflects our client-first philosophy.

You will be responsible for managing client communications, assisting with policy servicing, problem-solving, and supporting the overall client experience from start to finish.

This is a full-time, on-site position in our Gilcrest, CO office.

Key Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person
• Provide prompt, professional, and accurate responses to client questions
• Assist with policy changes, renewals, documentation, and coverage reviews
• Process insurance documents with accuracy and strong attention to detail
• Proactively communicate with clients to ensure clarity and understanding
• Collaborate with team members to deliver seamless service
• Maintain organized records and follow agency procedures
• Identify opportunities to enhance the client experience

What We’re Looking For

Strong Communication Skills

• Clear, confident verbal and written communication
• Ability to explain information in a way clients understand
• Active listening and empathy

Service-Oriented Mindset

• Passion for helping people
• Commitment to delivering exceptional customer experiences
• Professional, positive attitude

Organized & Detail-Driven

• Strong time management and follow-through
• Ability to manage multiple tasks accurately
• Comfort working with documentation and policy details

Culture Fit

• Team player who values collaboration
• High integrity and accountability
• Coachable, adaptable, and growth-minded
• Comfortable in a structured, in-office environment

Qualifications

• Experience in customer service required
• Insurance or brokerage experience preferred
• Familiarity with policy documentation and processes is a plus
• High school diploma or equivalent required
• Additional education or relevant experience preferred
• Obtaining Property & Casualty Insurance license within 90 days of employment

Why Join Hometown Insurance?

• Work with a supportive, close-knit team
• Be part of a growing, community-focused agency
• Make a meaningful impact in clients’ lives
• Opportunity for professional development