Customer Service Representative

FatCats; Gilbert (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

FatCats in Gilbert, AZ is seeking a friendly Customer Service Representative to ensure a great guest experience from check-in to close. You'll run the register, help guests with movie tickets and loyalty sign-ups, restock, clean, and assist across stations.

The role emphasizes teamwork and clear communication in a busy venue where evenings, weekends, and holidays are common. You'll report to a Shift Lead and help create memorable nights for guests.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to operate a cash register and manage transactions.
• Good communication and teamwork skills.

Responsibilities

• Operate cash register and process payments accurately.
• Assist guests with purchases and loyalty sign-ups.
• Stock, clean, restock stations as needed.
• Collaborate with team to ensure guest satisfaction.
• Close shift tasks and report to Shift Lead.

Skills

Teamwork

Communication

Job description

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am

Requirements

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.