Customer Service Representative

Pine State Trading; Gardiner (ME); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Benefits enrollment after 30s

401k with employer match

Paid vacation, sick, and holidays

Training and career development

Work from home option one day per week

Job summary

Pine State Beverage in Gardiner, Maine is hiring a Customer Service Representative to support customers by phone and email, process orders, and assist sales. The role emphasizes accurate account research, timely responses, and a positive, professional demeanor.

Training will lead to occasional work-from-home days. Candidates should have 3–5+ years of customer service, solid communication, and multi-tasking abilities in a fast-paced environment.

Qualifications

• High School diploma or GED; Associate degree preferred but not required.
• 3-5+ years of Customer Service Experience.
• Excellent communication skills to respond to a variety of inquiries.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong time management skills and ability to multi-task.
• Highly proficient in Microsoft Office and computer programs.
• Ability to understand, interpret and explain company procedures related to products and pricing.

Responsibilities

• Respond promptly to a variety of telephone and written inquiries from customers.
• Conduct account research and resolve problems within scope of authority.
• Assist the Sales staff as needed and provide feedback where necessary.
• Identify and implement solutions to customer concerns with supervision and guidance from management.
• Maintain records and prepare required reports in a timely manner.
• Process orders, new account applications, and requests.
• Know the products inside and out to answer questions.
• Maintain a positive, empathetic, and professional attitude toward customers.

Skills

Customer service

Excellent communication

Time management

Multitasking

Teamwork

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Pine State Beverage is Maine’s leading state-of-the-art beverage distribution company that offers the opportunity to grow your career! We are a family-owned company looking to hire driven, committed, adaptable, accountable, and future focused individuals to grow our talented workforce.

Pine State Beverage is currently searching for a Customer Service Representative to work in our Gardiner Maine office.

Compensation and Benefits:

• Competitive pay - $19.00 to $22.00 per hour
• Health Benefits enrollment after 30 days of employment.
• 401k with employer match
• Paid vacation, sick, and holidays
• Training and career development
• Work from home option one day per week once fully trained

Job Summary:

The Customer Service Representative will perform a variety of customer service functions to resolve routine customer inquiries while providing efficient service through timely response to telephone and email requests.The Customer Service Representative must have strong customer service skills that will astound customers with effective resolution, initiative-taking, account management and customer education that will create positive relationships.

Position Responsibilities:

• Respond promptly to a variety of telephone and written inquiries and requests from internal and external customers.
• Conduct account research and resolves problems within scope of authority.
• Assist the Sales staff as needed and provide feedback where necessary.
• Identify and implement solutions to customer concerns and inquiries with supervision and guidance from management.
• Assure that appropriate records are maintained and required reports are prepared in a timely manner.
• Conduct account research and resolve customer requests for adjustments to orders and billing within the scope of their authority.
• Ability to work as part of a team to achieve individual and team results.
• Processing orders, new account applications, and requests.
• Knowing our products inside and out so that you can answer questions.
• Maintains a positive, empathetic, and professional attitude toward customers always.
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications:

• High School diploma or GED; Associate degree preferred but not required.
• 3-5+ years of Customer Service Experience
• Excellent communication skills are required to respond to a variety of customer inquiries.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong time management skills and the ability to multi-task.
• Highly proficient in Microsoft Office and computer programs.
• Ability to understand, interpret and explain company procedures related to products and pricing as required.
• Results oriented with sound business judgment.

Physical Requirements:

• A normal office environment requires frequent use of a telephone, computer, and photocopiers. Walking, standing, bending, and lifting required.
• Significant periods of time spent at a computer requiring hand-eye coordination and finger dexterity.
• Frequent requests for assistance, both in-person and via the telephone, which may interrupt scheduled workflow.