Customer Service Representative

Altium Packaging; Fresno (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Altium Packaging is seeking a Customer Service Associate in Fresno, CA to respond to customer inquiries by phone or email and provide non-technical problem resolution. You will analyze customer service needs, document activities, and coordinate with other departments for follow-up.

Responsibilities include order entry, shipping verification, inventory assistance, invoicing verification, and generating reports.

Qualifications

• Prior manufacturing experience is desired.
• Two years prior customer service experience is required.
• An AS degree is preferred.
• Knowledge of MS Office is required.

Responsibilities

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Monitor the blow mold machines to ensure quality of product and its processing.
• Order entry & maintenance.
• Shipping verification.
• Pricing verification.
• Input customer feedback into the Quality Database & Customer Feedback Database.
• Assist with customer inventory management.
• Manage customer owned inventory (labels, corrugate, etc.).
• Manage customer specific finished goods.
• Assist with the management of obsolete inventory.
• Assist with accounts receivables.
• Maintenance of manual BOL.
• Invoicing verification.
• Sample shipments.
• Mail marketing information (brochures).
• Generate and distribute customer-required reports (inventory, volume, etc.).
• Assist with Credit Memos when needed.
• Maintain customer files.

Skills

Customer service

MS Office

Communication

Education

High school diploma or equivalent

AS degree preferred

Tools

CRM system

Database

Order entry system

Job description

Location Address:2875 S Elm Ave,, Fresno, California 93706Work Shift:8hr-1st Shift (United States of America) Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. JOB SUMMARY: Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Monitor the blow mold machines to ensure quality of product and its processing Order entry & maintenance Shipping verification Pricing verification Input customer feedback into the Quality Database & Customer Feedback Database Assist with customer inventory management Manage customer owned inventory (labels, corrugate, etc.) Manage customer specific finished goods Assist with the management of obsolete inventory Assist with accounts receivables Maintenance of manual BOL Invoicing verification Sample shipments Mail marketing information (brochures) Generate and distribute customer-required reports (inventory, volume, etc.) Assist with Credit Memos when needed Maintain customer filesReasonable mandatory overtime may be required due to business needs.Qualifications: Prior manufacturing experience is desired Two years prior customer service experience is required An AS degree is preferred Knowledge of MS Office is requiredTargeted Pay Rate:$21.00Altium Packaging, Our Culture Differentiates Us!We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.Our Guiding PrinciplesAct with Integrity & in ComplianceDrive Value CreationBe Disciplined EntrepreneursFocus on the CustomerAct with HumilityTreat others with Dignity and RespectSeeking Fulfillment in your WorkWe Believe in Rewarding our Most Important Resource – Our People!We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.EEO StatementWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Take your career to the next level at Altium Packaging!