Customer Service Representative

Altium Packaging LP; California; Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Altium Packaging in Fresno, California is seeking a Customer Service Representative to respond to inquiries by phone or email, resolve non-technical issues, and route complex problems to appropriate teams. The role supports inventory, order entry, invoicing, and quality feedback processes within a dynamic packaging operation.

The position requires a high school diploma or equivalent, with two years of customer service experience and preferred AS degree.

Qualifikationen

• Prior manufacturing experience is desired.
• Two years prior customer service experience is required.
• An AS degree is preferred.
• Knowledge of MS Office is required.

Aufgaben

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Resolve routine and basic problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• May utilize a customer relationship application or database to record activities and research product information.
• Monitor the blow mold machines to ensure quality of product and its processing.
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Input customer feedback into the Quality Database & Customer Feedback Database
• Assist with customer inventory management
• Manage customer owned inventory (labels, corrugate, etc.)
• Manage customer specific finished goods
• Assist with the management of obsolete inventory
• Assist with accounts receivables
• Maintenance of manual BOL
• Invoicing verification
• Sample shipments
• Mail marketing information (brochures)
• Generate and distribute customer-required reports (inventory, volume, etc.)
• Assist with Credit Memos when needed
• Maintain customer files

Kenntnisse

Customer service

MS Office

Manufacturing experience

Ausbildung

Associate degree (AS)

Jobbeschreibung

Location and Shift

Location Address: 2875 S Elm Ave,, Fresno, California 93706 Work Shift: 8hr-1st Shift (United States of America)

Job Summary

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

Job Responsibilities

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Resolve routine and basic problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• May utilize a customer relationship application or database to record activities and research product information.
• Monitor the blow mold machines to ensure quality of product and its processing.
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Input customer feedback into the Quality Database & Customer Feedback Database
• Assist with customer inventory management
• Manage customer owned inventory (labels, corrugate, etc.)
• Manage customer specific finished goods
• Assist with the management of obsolete inventory
• Assist with accounts receivables
• Maintenance of manual BOL
• Invoicing verification
• Sample shipments
• Mail marketing information (brochures)
• Generate and distribute customer-required reports (inventory, volume, etc.)
• Assist with Credit Memos when needed
• Maintain customer files

Qualifications

• Prior manufacturing experience is desired
• Two years prior customer service experience is required
• An AS degree is preferred
• Knowledge of MS Office is required

Pay

Targeted Pay Rate: $21.00.

Culture

Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. Our Guiding Principles Act with Integrity & in Compliance Drive Value Creation Be Disciplined Entrepreneurs Focus on the Customer Act with Humility Treat others with Dignity and Respect Seeking Fulfillment in your Work We Believe in Rewarding our Most Important Resource - Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

Benefits

We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Altium Packaging

Altium Packaging is a leading developer and manufacturer of rigid plastic packaging solutions in North America. We serve a diverse customer base in the dairy, household chemicals, food/nutraceuticals, industrial/specialty chemicals, water, pharmaceuticals, and beverage/juice segments. With a network of more than 70 rigid plastic packaging manufacturing facilities, two recycled resins facilities, and 4,000 employees, Altium Packaging has an integrated network that consistently delivers reliable and cost-effective packaging and recycled resin solutions to meet the needs of a wide range of customers. From its state-of-the art Studio PKG™, to the recycling technologies of Envision Plastics, to its experienced manufacturing teams across its network, Altium Packaging delivers high performance, cost-effective solutions.