Customer Service Representative

Altium Packaging; Fresno (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Altium Packaging is seeking a customer service professional in Fresno, CA to respond to inquiries by phone or email, provide non-technical problem resolution, and support order entry, shipping verification, and inventory management. The role reports to the Customer Service Manager and requires a high school diploma or equivalent, with two years of customer service experience and knowledge of MS Office.

Responsibilities include monitoring blow mold machines, pricing verification, invoicing

Qualifications

• Prior manufacturing experience is desired.
• Two years prior customer service experience is required.
• An AS degree is preferred.
• Knowledge of MS Office is required.

Responsibilities

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Monitor the blow mold machines to ensure quality of product and its processing.
• Order entry & maintenance.
• Shipping verification.
• Pricing verification.
• Input customer feedback into the Quality Database & Customer Feedback Database.
• Assist with customer inventory management.
• Maintain customer files.

Skills

Customer service

Manufacturing experience

Education

AS degree

Tools

MS Office

Job description

Location Address: 2875 S Elm Ave,, Fresno, California 93706

Work Shift: 8hr-1st Shift (United States of America)

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

JOB SUMMARY

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

• Monitor the blow mold machines to ensure quality of product and its processing
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Input customer feedback into the Quality Database & Customer Feedback Database
• Assist with customer inventory management
• Manage customer owned inventory (labels, corrugate, etc.)
• Manage customer specific finished goods
• Assist with the management of obsolete inventory
• Assist with accounts receivables
• Maintenance of manual BOL
• Invoicing verification
• Sample shipments
• Mail marketing information (brochures)
• Generate and distribute customer-required reports (inventory, volume, etc.)
• Assist with Credit Memos when needed
• Maintain customer files

• Reasonable mandatory overtime may be required due to business needs.

Qualifications

• Prior manufacturing experience is desired
• Two years prior customer service experience is required
• An AS degree is preferred
• Knowledge of MS Office is required

Targeted Pay Rate:$21.00

Altium Packaging, Our Culture Differentiates Us!

We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles

• Act with Integrity & in Compliance
• Drive Value Creation
• Be Disciplined Entrepreneurs
• Focus on the Customer
• Act with Humility
• Treat others with Dignity and Respect
• Seeking Fulfillment in your Work

We Believe in Rewarding our Most Important Resource - Our People!

We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging!