Customer Service Representative

Concentrix; Fraser (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, handling questions via phone, email and chat, and delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases while contributing to ongoing training in technology, analytics, and client management.

Responsibilities

• Handle customer questions and issues via phone, email and chat
• Document interactions in CRM tools with accuracy
• Follow compliance and quality standards
• Collaborate with team to resolve complex cases

Skills

Customer service

Communication

CRM familiarity

Team collaboration

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.