Customer Service Representative

Motion Recruitment; Foxborough (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k)

Voluntary Life Insurance

Long-Term & Short-Term Disability Insurance

Job summary

A leading energy management company in Foxborough, MA, is seeking a Customer Service Representative Planner to manage customer inquiries and maintain strong relationships. This role requires excellent communication skills, experience with business applications, and a proactive approach to problem-solving. This is a 12-month onsite contract position offering a range of benefits, including medical insurance and a 401(k).

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Experience with business applications including MS Office.

Responsibilities

• Handle customer inquiries and complaints regarding orders and billing.
• Perform order processing and maintenance functions.
• Coordinate product selection and delivery schedules.

Skills

Excellent verbal and written communication skills

Flexibility and ability to prioritize work

Ability to maintain relationships

Strong mediation, negotiation, and facilitation skills

Working knowledge of computer operating systems

Experience with MS Word, MS Excel, MS Access

Tools

SAP

Microsoft Windows

Job description

Overview

Our client, an energy management company, is looking for a Customer Service Representative Planner to join their team in Foxborough, MA. This is a 12-month initial contract role and is fully onsite, so local candidates are required.

This role is based in an engineering-focused plant specializing in the production of instrumentation materials. The team is diverse, representing various backgrounds and cultures, with opportunities to take on leadership roles and to actively participate in team meetings.

Responsibilities

• Accurately and expeditiously handle all customer inquiries and complaints, including status, production, delivery, and billing inquiries.
• Perform all order error/processing and maintenance functions for order-based and proposal-based orders.
• Coordinate with the customer regarding product selection, placement of orders, delivery schedules, and expediting.
• Proactively solve problems with customer interactions that result in positive feedback and improved relationships.
• Provide product information, which may include some technical details.
• Utilize and maintain information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, Shared Drives and External Accounts Websites.

Qualifications

Required Skills & Experience

• Excellent verbal and written communication skills.
• Flexible, with proven ability to prioritize work, work independently and meet deadlines.
• Ability to foster and maintain good working relationships with people inside and outside the company.
• Strong mediation, negotiation and facilitation skills.
• Working knowledge of computer operating systems, specifically Microsoft Windows.
• Experience with standard business application software including MS Word, MS Excel and MS Access.

Desired Skills & Experience

• SAP experience is preferred.

Employment details

• Employment type: Contract
• Seniority level: Associate

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.