Customer Service Representative

CRG; Fort Worth (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

CRG in Fort Worth, TX, is seeking a dependable Customer Service Representative to support daily customer service and logistics operations. You will be a key contact for customers and partners, handling delivery-related questions, order changes, shipment monitoring, and issue resolution.

The role requires prior customer service experience, strong communication and problem-solving skills, and hands-on use of warehouse systems (WMS) such as SAP, Blue Yonder, or Red Prairie.

Qualifications

• Experience with a Warehouse Management System (WMS) such as SAP, Blue Yonder, or Red Prairie.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Responsibilities

• Provide customer service support to customers and business partners via phone and email.
• Respond to customer questions and resolve complaints in a professional and timely manner.
• Troubleshoot customer concerns and identify appropriate solutions or next steps.
• Monitor delivery routes and shipment progress to identify potential delays or service issues.
• Communicate delivery and shipment updates to customers and internal business partners as needed.
• Scan haul-away pods and verify associated documentation for accuracy and completeness.
• Process delivery order changes, updates, and cancellations within applicable systems.
• Maintain accurate records of customer interactions, order updates, and delivery-related activity.
• Partner with internal teams to resolve customer, shipment, and delivery issues.
• Manage multiple customer requests and operational priorities in a fast-paced environment.

Skills

Customer service

WMS experience

Communication

Multitasking

Attention to detail

MS Office

Education

High school diploma or GED

Tools

SAP

Blue Yonder

Red Prairie

Excel

Word

PowerPoint

Job description

Schedule:

Sunday, Monday, Tuesday & Thursday | 2:00 AM – 12:30 PM

Schedule Note:

4-day work week

We are seeking a dependable and customer-focused Customer Service Representative to support daily customer service and logistics operations. This position will serve as a key point of contact for customers and business partners while assisting with delivery-related questions, order changes, shipment monitoring, and issue resolution.

The ideal candidate has previous customer service experience, strong communication and problem-solving skills, and hands-on experience working within a Warehouse Management System (WMS) such as Blue Yonder, SAP, or Red Prairie. This role requires someone who is comfortable managing multiple priorities in a fast-paced environment while maintaining a high level of professionalism and accuracy.

Key Responsibilities

• Provide customer service support to customers and business partners via phone and email.
• Respond to customer questions and resolve complaints in a professional and timely manner.
• Troubleshoot customer concerns and identify appropriate solutions or next steps.
• Monitor delivery routes and shipment progress to identify potential delays or service issues.
• Communicate delivery and shipment updates to customers and internal business partners as needed.
• Scan haul-away pods and verify associated documentation for accuracy and completeness.
• Process delivery order changes, updates, and cancellations within applicable systems.
• Maintain accurate records of customer interactions, order updates, and delivery-related activity.
• Partner with internal teams to resolve customer, shipment, and delivery issues.
• Manage multiple customer requests and operational priorities in a fast-paced environment.

Required Qualifications

• Previous experience working with a Warehouse Management System (WMS) such as SAP, Blue Yonder, Red Prairie, or a similar platform.
• Experience using Microsoft Office, including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Strong problem-solving skills with the ability to troubleshoot customer and operational issues.
• Ability to multitask and effectively prioritize responsibilities in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• High school diploma or GED.
• At least 1 year of customer service, call center, or related experience.
• Previous experience supporting customers within a logistics, distribution, transportation, or warehouse environment.

Additional Requirements

• Must be able to work the required Sunday, Monday, Tuesday, and Thursday schedule from 2:00 AM – 12:30 PM.
• Must successfully complete a 10-panel urine drug screen.