Charge Off Specialist

DriveTime Automotive Group Inc.; United States; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Paid time off

Company events

Job summary

DriveTime Automotive Group Inc. is seeking a Charge Off Specialist to support account servicing for charge-off auto loan accounts. You will handle inbound calls, educate customers on status, and negotiate payment plans to steer customers back toward ownership.

The role requires strong communication, time management, and negotiation skills, with knowledge of FDCPA and repossession law. Join a team focused on performance in a fast-paced environment and comprehensive employee benefits.

Qualifications

• High School Diploma, GED, or equivalent
• 2+ years of experience in loss mitigation, collections and/or financial services
• Associate/Bachelor degree may substitute experience

Responsibilities

• Handle high volume inbound calls to support account servicing for charge off accounts.
• Negotiate new payment plans and settlements.
• Monitor worklist and request repossession assignments as needed.
• Ensure accuracy and integrity for account documentation and customer communication.
• Submit requests to various departments as needed based on account status.

Skills

Communication

Time management

Multitasking

Negotiation

FDCPA knowledge

Attention to detail

Education

High School Diploma or GED

Associate or Bachelor's in business (proxy)

Tools

Microsoft Office

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

• The Charge Off Specialist will contribute to a high performance and result-oriented team.
• Specialist will work with customers to secure new payment plans and put the customer back on the path to ownership.
• Specialists will also work accounts that are settlement eligible.
• Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate.
• Perform high volume of outbound calls to establish contact with customers to collect payments towards their plan, negotiate setting up new payment plans and work towards negotiated settlements when applicable.
• Monitor worklist delay and request repossession assignments on customers that default on their payment plan.
• Ensure accuracy and integrity for account documentation and customer communication and correspondence.
• Perform administrative functions including inquiries to various departments via email and/or internal ticketing system.
• Submit requests to various departments within the company as needed based on account status.
• Other duties as assigned.

Knowledge, Skills and Abilities (The Good Stuff)

• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Prioritize and multi-task to ensure the achievement of assigned performance objectives.
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Strong negotiation and conflict management skills
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word 2+ years of experience in loss mitigation, collections and/or financial services
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks?

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
• Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.

Company Culture

We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally.